Sheila M.
Actively lookingNew to PlatformAbout
Dedicated and adaptable professional with over 7 years of BPO experience in customer service, healthcare support, telesales, administrative assistance, and social media management. Skilled in customer communication, email and calendar management, scheduling, data entry, content creation, Canva, and basic video editing. Completed training in Australian Property Management and Lead Generation, gaining hands-on knowledge in application processing, new tenancy administration, maintenance coordination, tenant arrears management, PropertyMe workflows, and cold email and cold calling. Known for strong organizational, communication, and problem-solving skills, committed to delivering accurate, efficient, and client-focused support in remote environments
Why hire me
I approach every task with a willingness to learn and do my best. I value clear communication, stay organized, and pay attention to details. I'm open to feedback, adapt quickly to new processes, and strive to provide reliable support that helps clients keep their day-to-day operations running smoothly.
Experience
General Virtual Assistant
Installezi · 2024 — 2026Managed customer inquiries regarding warranty-covered appliances and televisions purchased from partner stores. Coordinated repair jobs for in-warranty products and kept customers and partner stores updated on repair statuses. Conducted follow-ups to ensure service requests were completed in a timely manner. Assisted in sourcing and onboarding technicians to enhance the repair network. Maintained precise records of service requests and communications.Freelance / Part-Time Social Media Manager
null · 2025 — 2025Developed engaging content for Facebook, Instagram, and LinkedIn pages while managing the posting schedule for consistency. Responded to comments and messages from the audience to foster engagement. Created graphics with Canva for posts, stories, and promotions. Edited short-form videos for social media campaigns and analyzed metrics to refine content strategies.Customer Service Advocate
OPTUM Global Solutions · 2022 — 2023Supported members with healthcare-related inquiries including benefits, billing, and account questions. Managed prescription refill requests and coordinated with healthcare providers while offering basic website navigation and troubleshooting assistance. Documented all interactions in compliance with guidelines, delivering professional and empathetic support in a high-volume environment.Customer Support Agent (Calls & Emails)
AZPIRED INC. · 2020 — 2022Assisted customers with COVID-19 test results and scheduled appointments. Handled both inbound and outbound calls, as well as email correspondence. Provided accurate information to effectively resolve customer concerns while updating records and maintaining proper documentation.Telesales Executive
LIVE2SELL · 2018 — 2020Executed outbound calls to offer IT programs and services, while establishing rapport with prospects and identifying their needs. Achieved daily call targets and sales performance goals, documenting accurate sales records and reports.
Skills & Expertise
Education
- Senior High School – Home EconomicsBenedicto College Pulpogan National High School · 2016 — 2018
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