Sheila B.
Mid-Level Learning Specialist
Open to offersNew to PlatformAbout
Sheila Mae B. is an experienced Learning Specialist and Virtual Assistant with over six years in employee training and digital support roles, primarily within the digital services and customer support industries. At TELUS Digital Philippines, she designed and facilitated custom training programs, managed onboarding, tracked learner progress, and led international training—highlighted by a session in Morocco. Expanding her scope, Sheila Mae B. supported administrative operations, handled calendar management, appointment setting, and streamlined internal communication for virtual teams. She contributes to YouTube strategy and content creation, focusing on video optimization and analytics-driven growth. Her technical proficiency includes expert use of Google Workspace, CRM management, funnel automations, and performance monitoring. She is adept at supporting teams remotely in fast-paced environments.
Experience
Youtube - Creative Specialist (Part-time)
Virtual Assistant · 2025 — 2026Focused on creating high-impact YouTube content, particularly designing eye-catching thumbnails to maximize clicks and audience engagement. Collaborated with content creators to shape content strategies and enhance channel performance, guided by analytics and industry best practices.Appointment Setter - Administrative Assistant (Part-time)
Virtual Assistant · 2025 — 2026Enhanced capabilities as an Administrative Analyst and Appointment Setter. Managed calendars, coordinated schedules, prepared reports, and facilitated efficient internal communication for busy professionals. Proficient with tools like Google Workspace and Microsoft 365 while maintaining strong attention to detail.Virtual Assistant – Outreach | Health Recovery Group
Client Project / Remote · 2026 — PresentExecuted targeted outreach to property owners via platforms such as Airbnb, Zillow, and Realtor.com. Managed follow-up communications, tracked responses in CRM, and performed skip tracing to enhance lead quality, in addition to coordinating client appointment schedules.Learning Services Specialist
TELUS Digital Philippines · 2019 — 2025Specialized in the design, facilitation, and management of training programs aimed at enhancing employee performance and growth. Focused on onboarding, upskilling, and monitoring learner progress while ensuring engaging learning experiences. Skilled in curriculum development and administrative support, utilizing G Suite to optimize training operations.Customer Service Representative
TELUS Digital Philippines · 2017 — 2019Delivered high-quality customer care across mobility and wireline services. Known for resolving customer concerns promptly and effectively while adapting to various service lines, maintaining technical knowledge, and ensuring smooth customer experiences.Customer Service Representative
Concentrix · 2015 — 2017Provided excellent customer service and support in a high-paced environment. Handled customer inquiries and resolved issues efficiently, ensuring a positive experience through strong communication and attention to detail.Freelance - GoHighLevel Funnel & Automations - Entry level
Self Led / Training AccountEngaged in funnel setup using GoHighLevel templates to replicate small business workflows. Created email and SMS automation workflows for testing, organized CRM contacts and pipelines, and optimized automation sequences to enhance task efficiency.
Skills & Expertise
Education
- BS Development CommunicationUniversity of Eastern Philippines · 2011 — 2013
- Northern Samar CollegesNorthern Samar Colleges
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