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SHEILA M. — Junior Customer Service Representative from United States

SHEILA M.

Junior Customer Service Representative

United States 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sheilamarie B. is an experienced professional with a background in customer service, sales, and educational administration in the travel, business development, and education industries. She has held roles such as Customer Service Representative at WNS Global Services Philippines and AFNI Philippines, focusing on delivering efficient support for travel accounts and general services. Between February and May 2024, she worked as a Business Development Representative for sales accounts at SALARY.COM, where she contributed to organizational objectives through targeted outreach and relationship management. Additionally, Sheilamarie served as Front Desk Staff at MIC ROCADD INSTITUTE INC., supporting daily educational operations. With a Bachelor of Science in Information Technology from Bestlink College of the Philippines, she brings strong communication skills, attention to detail, and technical proficiency to her roles.

Experience

  • Customer Service Representative

    AFNI Philippines, Inc. · 2025 — Present
    Responded to customer queries and provided assistance, focusing on delivering a positive experience.
  • Business Development Representative

    SALARY.COM · 2024 — 2024
    Engaged with potential clients to promote sales account offerings and facilitated business growth.
  • Front Desk Staff

    MIC ROCADD INSTITUTE INC. · 2024 — 2024
    Managed front desk operations, assisting visitors and handling administrative tasks efficiently.
  • Customer Service Representative

    WNS GLOBAL SERVICES PHILIPPINES, INC. · 2023 — 2023
    Provided support for customer inquiries related to travel accounts, ensuring high-quality service.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Bestlink College of the Philippines · 2019 — 2023
  • Bachelor of Science in Computer Engineering
    Rizal Technological University · 2018 — 2019

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