Sheila M.
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Sheila M. has built a reputation for delivering excellent customer experiences in both fast-paced hospitality and call center environments. As a Service Crew-Cashier at Jollibee Freemonts Corporation, she excellently processed customer orders and payments through POS systems, upheld company standards by maintaining a clean and organized cashier area, and upsold menu items to boost sales. In her role as a Call Center Agent, Sheila effectively handled both inbound and outbound calls, addressing customer inquiries and billing concerns while following company scripts and policies. Her adeptness at managing high-volume transactions and her proficiency in using CRM systems ensured consistent service quality and customer satisfaction. Currently pursuing a Bachelor of Science in Business Administration with a major in General at the University of San Jose Recoletos, Sheila combines her academic background with hands-on experience to excel in customer-facing roles.
Experience
Service Crew- Casheir
Jollibee Freemonts Corporation · 2012 — 2013Processed customer orders and payments accurately using POS systems while providing fast service. Engaged with customers through greetings and by resolving their concerns professionally. Ensured the cashier area remained clean and organized according to company standards. Managed cash, credit, and digital transactions, regularly balancing registers. Assisted in promoting menu items and ongoing deals to enhance sales. Worked collaboratively with kitchen staff for timely and correct order fulfillment. Efficiently handled high-volume transactions during peak hours while adhering to food safety and hygiene standards.Call Center Agent
Company not specifiedAddressed customer inquiries, billing concerns, and service requests through inbound and outbound calls. Communicated clearly and professionally while managing customer issues efficiently. Documented customer interactions accurately using CRM systems and adhered to call scripts to ensure service quality. Maintained a high level of customer satisfaction through patience, empathy, and problem-solving skills in a fast-paced environment while balancing multiple tasks.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementTalisay City College · 2025 — Present
- Bachelor of Science in Business Administration Major in GeneralUniversity of San Jose Recoletos
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