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Sheina P. — Senior Customer Support & Sales Specialist from Philippines

Sheina P.

Senior Customer Support & Sales Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Sheina P. is a seasoned Customer Support & Sales Specialist with over a decade of experience supporting US-based accounts and working remotely. Her background spans customer engagement, technical troubleshooting, and sales for industries such as cleaning services, ELD software solutions, and business process outsourcing (BPO). At Forretress Limited, a UK-based firm, she managed high-volume chat interactions, strengthened client retention, and consistently achieved daily sales targets using upselling strategies. While serving as Virtual Office Manager at Queen Bee Cleaning Service (USA), she oversaw team training, customer service operations, administrative support, and website content management on WordPress. Sheina also supervised technical support for ELD software at Specialized Outsource Partners, leading knowledge base development. Proficient with CRM systems like Zendesk and GoHighLevel, she excels in remote team leadership and high-level customer support.

Experience

  • Customer Engagement & Sales Specialist

    Forretress Limited · 2024 — Present
    Handled high-volume real-time chat interactions with customers while cultivating strong client relationships to enhance engagement and retention. Met daily sales targets through tailored communication and employed upselling strategies to boost revenue.

  • Virtual Office Manager / Senior Customer Support

    Queen Bee Cleaning Service · 2021 — 2024
    Oversaw daily operations and customer service alongside administrative processes. Provided supervision and training to team members to elevate overall performance. Addressed escalations to maintain high levels of customer satisfaction, while also supporting billing, scheduling, and client communications.

  • Supervisor – Technical Support

    Specialized Outsource Partners · 2017 — 2019
    Directed a team focused on offering technical support for ELD software services in the US and Canada. Ensured first-call resolution and delivered high-quality service, while creating a knowledge base and training materials for onboarding new staff.

  • Supervisor – Sales & Appointment Setting

    D’Mac Contact Centre · 2015 — 2017
    Led the telemarketing and appointment setting team. Crafted scripts that contributed to improved conversion rates and consistently surpassed sales and performance targets.

  • Customer Service & Technical Support Roles

    Various BPO Companies · 2010 — 2014
    Delivered billing, account, and technical support to US clients while managing high-volume interactions across various channels. Maintained strong rates of customer satisfaction and successfully resolved issues.

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