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Sheiraneil S. — Junior Account Coordinator from Philippines

Sheiraneil S.

Junior Account Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sheiraneil R. is an accomplished Senior Account Coordinator with extensive experience managing client accounts at Dynata SSI Phils. in the vibrant city of Lapu-Lapu, Cebu. With her strong expertise in developing project proposals and ensuring client satisfaction, she plays a pivotal role in facilitating alignment on project goals across internal teams such as project managers and reporting teams. Sheiraneil began her career as an IELTS Instructor at SMEAG Global Education, where she honed her skills in tutoring and maintained detailed records of student progress. Transitioning into the customer support field, she served as a Customer Support Specialist at Contact Point 360, using her adept communication skills to guide purchasing decisions and enhance customer relations. Her educational background includes a Bachelor of Secondary Education, Major in English from Northern Cebu Colleges Inc., equipping her with foundational skills now applied in her dynamic career. She is proficient in tools like Microsoft Office Suite and Google Workspace, further enhancing her capabilities in the roles she undertakes.

Experience

  • Account Manager

    Dynata SSI Phils. · 2021 — 2025
    Oversaw customer accounts and maintained client communications. Managed budgets and addressed client complaints or requests while coordinating with internal teams. Assisted in creating bid and feasibility reports related to client budgets during the bidding phase.
  • Senior Account Coordinator

    Dynata SSI Phils. · 2025 — Present
    Assisted in developing project proposals and timelines in collaboration with Account Managers. Served as the primary client contact, ensuring satisfaction. Worked with internal teams to align on project goals and addressed project issues, escalating as necessary. Provided mentorship to junior account coordinators.
  • Customer Support Specialist

    Contact Point 360 · 2020 — 2021
    Informed customers about product options and guided their purchasing decisions. Evaluated customer information to identify issues, develop solutions, and maintain high service quality.
  • ESL Tutor

    Thousand Crane Philippines Inc. · 2019 — 2020
    Worked alongside teachers and department heads to achieve educational goals. Instructed students in English grammar and conversational skills while developing and implementing the ESL curriculum.
  • IELTS Instructor

    SMEAG Global Education · 2019 — 2019
    Maintained accurate assessment result files and graded student assignments. Provided tutoring in social and life skills, including effective communication and problem solving.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    Northern Cebu Colleges Inc. · — — 2019

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