Shela J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Shela J. is an experienced Cashier and administrative professional with a background in retail, property development, security services, transportation, healthcare, and law enforcement sectors in South Africa. At Spar and Woolworths, she delivered courteous customer service, managed cash handling, operated POS systems, and processed payment transactions and returns. As a Site Administrator at MSP Development and RBA Housing, Shela expertly maintained document management, handled personnel records, coordinated new staff onboarding, managed petty cash, and provided administrative support to site managers. Earlier roles at Alexandra Police Station and Alexandra Health Clinic involved data capture, HR administration, and managing switchboard operations. She holds a Diploma in Human Resources Management from the University of South Africa and an N4 Certificate in Office Management.
Experience
Cashier
Spar Crystal Park · 2020 — PresentDelivers courteous service while ensuring a positive customer experience. Registers sales by scanning items, calculating totals, and bagging purchases when necessary. Resolves customer inquiries and processes return transactions.Site Administrator
MSP Development · 2017 — 2019Maintained subcontractor files and acted as a point of contact between subcontractors and the site manager. Provided administrative support during intervention implementation and created records for new hires while managing human resource documentation.Site Administrator
RBA Housing · 2015 — 2017Oversaw personnel records and facilitated recruitment and selection processes. Created files for new staff while managing human resource documentation related to transfers, terminations, and disciplinary matters. Assisted in staff queries regarding payroll information and issued uniforms.Human Resource Clerk - Internship
Alexandra Police Station · 2012 — 2012Processed provident fund claims and maintained documentation for new employees. Managed training logistics and performed general administration tasks, including record keeping.Switchboard Operator/Receptionist
A.C. Carriers · 2006 — 2009Managed the switchboard by screening and directing calls while relaying messages. Maintained a tidy reception area and welcomed visitors.Secretary/Receptionist
Amantombazane Security Services · 2006 — 2006Handled personnel records and managed the switchboard, including screening management calls and ordering stationery. Engaged in general administration tasks, including minute-taking and diary management.Cashier
Woolworths · 2005 — 2005Ensured a positive customer experience through friendly and courteous service. Registered sales by scanning items, calculating totals, and bagging items as needed.Administration Clerk - Internship
Alexandra Health Clinic · 2005 — 2005Attended to patients while capturing and recording their files. Directed patients to doctors' rooms and managed the switchboard to address queries and customer care.
Skills & Expertise
Education
- Diploma in Human Resources ManagementUniversity of South Africa · — — 2014
- National N4 Certificate Office ManagementCentral Johannesburg College · — — 2004
- National Senior CertificateBotsikana High School · — — 1999
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