Shella M.
Medical Virtual Assistant | CSR | Admin | Real Estate
Open to offersNew to PlatformAbout
Shella Mae R. is a highly capable Virtual Assistant from Davao City, Philippines, with a Bachelor's degree in Nursing from Brokenshire College. With extensive experience across various industries, Shella has honed her skills in data entry, lead generation, and web research. As a Healthcare VA, she effectively managed appointment scheduling, call handling, and insurance verification from January 2022 to March 2023. In her role as an E-Commerce VA from August 2023 to March 2024, she excelled in customer email response, processing refunds, and managing payment disputes through platforms like Klarna and PayPal. Her tenure as a Medical Biller from April 2024 to February 2025 saw her proficiently handle payment postings and claims submissions, alongside being HIPAA certified. Her expertise in customer service was further demonstrated as a full-time Customer Service Expert from August 2021 to May 2026, showcasing her live chat and outbound call capabilities. In 2026, she also served as a Medical Virtual Assistant specializing in appointment scheduling, EHR management, and transcription.
Why hire me
Hire me because I am a results-oriented individual who has the passion to provide excellence in every task delegated.
Experience
Customer Service Expert
CyberCity Teleservices · 2021 — 2026Provided live chat support, managed SMS and email communications, and conducted outbound calls in a full-time capacity.Medical Virtual Assistant
Dermatology Practice · 2026 — 2026Received inbound calls and managed appointment scheduling along with SMS and email correspondence. Conducted insurance verification and managed EHR with systems such as Edvak, EZDerm, Athena, Simple Practice, and Kareo. Involved in transcription work.Medical Biller
Equinox Billing · 2024 — 2025Certified in HIPAA compliance and responsible for payment posting, claims submission, and denials management. Followed up on accounts receivable and verified patient insurance using Availity, UHC, Aetna, BCBS, and Medicaid.E-Commerce VA
Shopify Dropshipping · 2023 — 2024Utilized Shopify to respond to customer emails, processed refunds, and handled payment disputes with Klarna and PayPal.Healthcare VA
Psychosexual Therapy · 2022 — 2023Managed appointment scheduling, answered inbound and outbound calls, and handled SMS and email communication. Conducted insurance verification tasks.
Skills & Expertise
Education
- Bachelor of Science in NursingBrokenshire College · — — 2010
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