Shemeem S.
Senior Business Analyst
Open to offersNew to PlatformAbout
Shemeem S. is a seasoned Project Manager and Business Analyst with extensive international experience spanning multiple regions including the USA, Europe, the Middle East, and India. At IT BITS Software House in Dubai, he currently coordinates projects, actively facilitating communication between clients and development teams to ensure the meticulous gathering and tracking of business requirements using JIRA. Previously, at Johnson Controls International in the USA, Shemeem excelled as a Senior Business Analyst, spearheading projects integrating Salesforce with Oracle CPQ and managing SIT teams to validate new features. He also held key roles at HTC Global Services and REWE Group, where he notably led the implementation of Salesforce CRM systems. His technical expertise encompasses SAP, Salesforce, CRM systems, and Veeva, alongside proficiency in coding languages such as C, VB.Net, and Java. His academic background includes an Advanced Certificate in Software Engineering from IBM Global/NIT Calicut. With his impressive track record, Shemeem continues to deliver value through customized solutions for global enterprises.
Experience
Project Coordinator
IT BITS SOFTWARE HOUSE · 2025 — PresentWorked in close collaboration with clients and internal stakeholders to analyze and document comprehensive business and functional requirements. Managed user stories, tasks, and change requests utilizing Jira. Acted as a critical liaison between business users and development teams to facilitate clear communication of requirements. Provided support to business users during UAT to ensure prompt testing, issue resolution, and sign-off. Coordinated production releases and assured timely deployment of enhancements and fixes.Senior Business Analyst
JOHNSON CONTROLS INTERNATIONAL · 2021 — 2025Functioned as a Business Analyst on a Salesforce–Oracle CPQ integrated project. Collected detailed enhancement requests and business requirements from stakeholders. Structured and monitored user stories within Jira. Conveyed technical and functional requirements to offshore development teams. Led the SIT team to confirm the correct validation of new features. Ensured completion of SIT before advancing to UAT. Drafted and maintained thorough UAT scripts while assisting UAT testers for timely execution and closure. Supervised the on-time deployment of monthly enhancements to production.Salesforce CRM Admin / Consultant
HTC GLOBAL SERVICES · 2017 — 2021Participated in a project aimed at integrating Salesforce CRM to enhance the University of Maryland’s graduate application website. Collected requirements directly from clients during Scrum meetings and created Jira stories to align with project objectives. Ensured precise and timely delivery of requirements while leading the User Acceptance Testing (UAT) process. Supported developers throughout the development lifecycle for timely production deployment and addressed issues raised by the business team.Salesforce CRM Admin / Consultant
REWE GROUP · 2017 — 2017Directed the implementation of Salesforce Sales Cloud to optimize sales operations for REWE retail outlets in Germany. Established and configured user roles, profiles, and access permissions to secure and manage data accessibility. Developed various user types as per business requirements. Facilitated data migration from legacy systems to Salesforce and managed the resolution of system issues while providing continuous user support and training. Maintained data accuracy and integrity in accordance with Salesforce security protocols and delivered insights through custom analytics, reports, and dashboards.IT Consultant / Veeva CRM Analyst
LEO PHARMA · 2011 — 2016Oversaw the implementation of Veeva CRM and served as the main contact for end-user support, assisting over 100 Salesforce users. Managed bulk data uploads into Salesforce with Data Loader and created custom reports and dashboards for business analysis. Executed SQL and Azure database administration responsibilities while supervising the development of a .NET and MS SQL Server-based application for the finance department. Managed the production of a web-based application to enhance staff expense submissions to the finance team and maintained the organization’s network infrastructure and IT systems.Senior Programmer / Developer
OSO COMPUTERS · 2007 — 2011Engineered and developed SMS and IVR-based applications for new clients while enhancing existing solutions. Developed and maintained desktop and web applications using Microsoft .NET and SQL Server. Provided ongoing support for network infrastructure and hardware systems while delivering IT services and software solutions for the UAE Ministry of Defense and collaborating on projects for the UAE Ministry of Presidential Affairs.Senior Developer
DATASPHERE · 2004 — 2007Acted as an internal consultant focusing on development methodologies as a Software Programmer. Delivered successful projects by collaborating with cross-functional departments to gather requirements and implement necessary software enhancements. Maintained communication with project teams, identifying and resolving issues to smooth project execution while contributing to product design meetings and defining project timelines.Programmer
7CEES GROUP · 2002 — 2003Designed and developed systems and various commercial applications utilizing VB6 with MS SQL Server and Oracle. Collaborated as a Software Programmer, acting as an internal consultant on development methodologies and best practices.
Skills & Expertise
Education
- Diploma in EngineeringBOARD OF TECHNICAL EDUCATION, KERALA, INDIA · 1996 — 1999
- Higher Secondary SchoolGOVT. SANSKRIT HSS, VATAKARA, INDIA · 1994 — 1996
- Secondary SchoolBEM HSS, VATAKARA, INDIA
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