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Shenna P. — Senior Executive Assistant from Philippines

Shenna P.

Senior Executive Assistant

Philippines 6+ years
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About

Shenna P. is a proficient and organized Executive Assistant with a decade of experience in supporting top executives and teams across diverse industries such as eCommerce, consulting, legal, logistics, telecommunications, and retail. She excels in executive support, calendar management, and customer communication, with a track record of efficiently coordinating projects and maintaining operational processes. Shenna's expertise extends to project coordination and CRM management, specifically with platforms like HubSpot and Salesforce, enhancing business operations and ensuring seamless communications. Her role as a Project Manager at TyreOps involved direct executive support for the CEO and overseeing internal operations. Additionally, her work as an Administrative Assistant at Snook Law Office showcases her skills in social media management and document handling. Shenna's ability to support technical and customer service functions is further highlighted by her positions at TaskUs, Blacklane, and Accenture, where she provided vital merchant support, dispute resolution, and technical solutions.

Experience

  • Project Manager

    TyreOps · 2026 — Present
    Provided high-level administrative and executive support to the CEO, coordinated internal processes, and managed operational tasks. Conducted application QA testing by identifying bugs and offering feedback, while assisting in workflow improvements through organized reporting.

  • Email Support Specialist

    Lyttle Sisters · 2026 — Present
    Handled high-volume customer inquiries via email, addressing concerns related to orders and accounts. Ensured customer satisfaction through prompt communication and collaborated with internal teams for effective issue resolution.

  • Administrative Assistant / Social Media Manager

    Snook Law Office (U.S. Law Firm) · 2025 — Present
    Managed complex calendar logistics and coordinated schedules. Developed and implemented Facebook content strategies to enhance engagement, created SOPs for client intake, and supported the legal team with documentation and communication management.

  • Customer Support Specialist

    Albertsons · 2025 — Present
    Assisted customers with online ordering issues and troubleshooting. Addressed escalations regarding refunds and delivery, while maintaining high customer service standards in a dynamic environment and working with internal teams for accurate resolutions.

  • Account Manager / Executive Assistant

    Concord Global Solutions · 2023 — 2025
    Provided executive-level administrative support, including managing calendars and travel arrangements. Organized executive email communications, conducted market research, and assisted in planning webinars and online events. Coordinated communications and documentation for clients.

  • Virtual Assistant / Merchant Support Specialist (Shopify)

    TaskUs · 2021 — 2023
    Supported Shopify merchants through chat, email, and phone, troubleshooting issues related to store operations. Educated merchants on platform tools and best practices, while addressing recurring concerns and contributing to process enhancements.

  • Virtual Assistant – Admin & Communication Support

    Blacklane · 2020 — 2023
    Managed email and social media communications across platforms like LinkedIn and Facebook. Organized documentation tasks using Asana and Google Drive, conducted research, and assisted with presentations, scheduling, and vendor coordination.

  • Collections Specialist (Virgin Media)

    Accenture · 2019 — 2021
    Handled overdue customer accounts, negotiating repayment plans and resolving billing concerns. Processed account adjustments, maintained documentation of interactions, and coordinated with internal teams on escalations.

  • Technical Support Specialist (AT&T DIRECTV)

    Convergys (Now Concentrix) · 2017 — 2019
    Provided technical support for satellite TV services, guiding customers through resolutions for hardware issues and service problems. Escalated advanced concerns and maintained a thorough understanding of products and procedures.

  • Customer Service Advocate (AT&T)

    Sequential Technologies · 2016 — 2017
    Assisted customers with billing inquiries and account updates, resolved service concerns while emphasizing customer experience, and processed payments and refunds accurately in compliance with company policies.