Shepherd M.
Junior Online Community Manager
Open to offersNew to PlatformAbout
Shepherd M. is an experienced Online Project Manager at Ludlow Concepts, currently managing community forum operations and social media engagement from a home-based position. His role involves content creation, such as writing and promoting articles across forums, and generating newsletters. Shepherd's work focuses on community-building through contests and moderation, highlighting threats and opportunities in user-generated content. Previously, as an E-commerce & Affiliate Coordinator for Eyethu Business Network, Shepherd drove customer growth by enhancing the online customer journey and managing affiliate partnerships. He also has experience in social media as a Community Manager at OneKey S.A., where he amplified brand recognition and engagement. Early roles include a detailed-oriented stint in product testing at ViaMedia and systems monitoring at iTouch SA. Shepherd holds certifications in Digital Marketing and E-Commerce, reflecting his robust foundation in technology and communication.
Experience
Online Project Manager
Ludlow Concepts · 2020 — PresentOversee daily operations of community forums while addressing member queries. Create engaging articles for four forums and share them across social media. Generate a weekly newsletter through research and initiate monthly community contests. Identify potential threats and opportunities in user-generated content, collaborate closely with forum members, and manage forum volunteers.E-commerce & Affiliate Coordinator
Eyethu Business Network · 2019 — 2020Manage the E-Commerce and Affiliate platform, focusing on enhancing customer acquisition and retention through seamless online experiences and promotional campaigns. Ensure effective processes for delivery and returns, maintaining brand consistency across online presence. Facilitate collaboration with the technology team for continual improvements on platforms and build relationships with affiliate partners while providing monthly reports on activity.Chat Moderator
Cloudworkers · 2017 — 2019Administer new profile registrations by approving or rejecting user profiles and images. Provide real-time assistance to chat users and engage in text-based chats across various social platforms to foster community and stimulate conversation while ensuring compliance with live chat messages.Social Media Community Manager
OneKey S.A · 2016 — 2017Manage daily interactions and content loading across social media platforms, including scheduling posts and addressing inquiries. Respond to various queries during and outside office hours, and collaborate with the Marketing Manager to resolve issues. Track community activities to enhance brand recognition across multiple channels.Product Tester
ViaMedia · 2012 — 2016Test USSD, WAP, Web, and SMS products while managing content acquisition and updates in the internal CMS. Compile defects and troubleshooting reports, and ensure the functionality of products prior to their launch. Handle provisioning and activation of short and long codes and manage related administrative processes within the Operations department.Systems Monitor & Tester
iTouch SA/Buongiorno · 2009 — 2012Monitor various services, including SMS traffic and feeds on a global scale. Verify mobi site functionality for Java games and VLive/Vodacom4me, uploading content via FTP and WordPress. Maintain quality assurance through troubleshooting content delivery issues and document trends in faults and anomalies.Chat Moderator
iTouch SA/Buongiorno · 2008 — 2010Screen all live chat messages to ensure compliance with regulations while assisting chat users in real-time. Process new live chat registrations and regularly test applications to confirm product and network uptime.General Administrator & Fundraising Coordinator
Iliwa Laphakade Women's Empowerment Project · 2005 — 2007Provide general business support and bookkeeping, while developing fundraising strategies aimed at local and international donors. Prepare proposals and budgets, and manage the submission of donor applications along with donation acknowledgements. Generate and distribute audited financial statements and conduct research to assess project impacts in communities.Greaser
Irvin & Johnson · 2004 — 2004Monitor the main engine and its auxiliaries, performing routine cleaning, lubrication, and maintenance tasks.
Skills & Expertise
Education
- Information Technology (Diploma)Oval International College-Cape Town, Western Cape · 2001 — 2003
- MatricQueen's Park High School-Cape Town, Western Cape · 1999 — 1999
Interested in this professional?
Sign in as an employer to save this profile or invite Shepherd M. to a job.
Sign in as an employer