Sherifa M.
Senior Operational Auditor
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Sherifa M. is a seasoned economist and Human Resources Researcher with over 12 years of experience in operations auditing, data analysis, and process improvement. Her career spans various industries including shipping and packaging, e-commerce, governmental, and banking sectors. Currently, she serves as an economist at the Urban Planning Authority. She is proficient in internal auditing, regulatory compliance, and performance enhancement, with a commitment to improving operational efficiency and quality standards. Her previous roles include Operation Auditor and Customer Service Agent at Top Slllr, a dropshipping company, and Human Resources Researcher at the Prime Minister’s Office in Egypt. With a Bachelor's degree in Commerce and Business Administration from Helwan University, Sherifa combines academic knowledge with robust expertise in data analysis using Power BI and Microsoft Excel. Her technical proficiency is complemented by her ability to enhance work environments and ensure compliance with HR regulations.
Experience
Economist
Urban Planning Authority · 2025 — PresentEngaged in economic analysis within urban planning frameworks.Operation Auditor – Customer Service Agent
Top Slllr (Dropshipping Company) · 2024 — 2025Monitored and analyzed operational performance for policy compliance. Developed auditing strategies to reduce operational risks while collaborating with departments for effective implementation of audit recommendations. Created periodic reports on operational efficiency highlighting areas for enhancement.Customer Service
Digi Packs (Shipping & Packaging Company) · 2023 — 2024Worked with multiple departments to enforce quality policies and optimize logistics and packaging processes. Analyzed performance data to propose improvements in operations and conducted audits to ensure internal compliance and operational efficiency.Human Resources Researcher
Organization and Administration (Prime Minister’s Office) · 2015 — 2023Designed organizational structures, developed job descriptions, and implemented performance evaluation policies. Conducted research and analysis aimed at enhancing human resource management while creating training programs. Focused on improving the work environment and ensuring compliance with HR regulations.Telesales – Customer Service – Credit Analyst
Citibank · 2012 — 2015Provided financial consultations while assessing customer creditworthiness. Managed customer inquiries, delivering personalized financial solutions. Processed loan applications and worked towards achieving sales targets.
Skills & Expertise
Education
- Bachelor’s Degree in Commerce and Business Administration, Economics DepartmentHelwan University · — — 2012
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