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Shermaine R. — Junior Administrative Assistant from Philippines

Shermaine R.

Junior Administrative Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Shermaine R. is a dedicated Administrative Assistant with a proven track record in providing comprehensive office support and managing daily administrative tasks. Currently serving at Silangan Elementary School since February 2025, Shermaine excels in maintaining the confidentiality of sensitive information, implementing secure filing systems, and assisting in employee onboarding. Her experience as a Marketing Associate at Gentech IT Solutions from March 2024 to January 2025 involved supporting the design process of promotional materials and enhancing social media presence. As a former Call Center Representative at Genpact, she managed high call volumes while offering exceptional customer support. Notably, during her tenure at EXL and Concentrix, Shermaine handled sensitive patient information with HIPAA compliance. Holding a Bachelor of Technical Teacher Education with a major in Chemistry from Marikina Polytechnic College, Shermaine is skilled in office administration, communication, and Microsoft Office.

Experience

  • Administrative Assistant

    Silangan Elementary School · 2025 — Present
    Upheld the confidentiality of sensitive information by following strict privacy policies and implementing secure filing systems, while also assisting in the onboarding of new employees.
  • Marketing Associate

    Gentech IT Solutions · 2024 — 2025
    Contributed to the design of various promotional materials, developed marketing strategies, and improved social media presence through the creation of engaging content and effective targeting.
  • Call Center Representative

    Genpact · 2022 — 2023
    Handled high call volumes while delivering excellent customer support and maintaining a professional demeanor.
  • Healthcare Customer Service Representative

    EXL · 2020 — 2021
    Ensured compliance with HIPAA regulations regarding sensitive patient information, prioritizing client privacy at all times.
  • Customer Service Representative

    null · 2019 — 2020
    Effectively managed high-stress situations, maintaining professionalism while resolving conflicts and disputes.
  • Healthcare Customer Service Representative

    Concentrix · 2018 — 2019
    Collected information to assess and fulfill patients' needs, educating them on essential policies and procedures.
  • Teacher

    Rondina Soledad Elementary School · 2017 — 2018
    Facilitated the physical, mental, and social development of students through the use of classroom games and activities.

Skills & Expertise

Education

  • Bachelor of Technical Teacher Education Major in Chemistry
    Marikina Polytechnic College · — — 2017

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