Sherry J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformLanguages
English
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About
Sherry J. is an experienced Virtual Assistant and customer service professional with a substantial background in the healthcare and repair services industries. During her time at Appliance Allstars and BrightDrop Nationwide, she honed her skills as a Customer Service Dispatcher, adeptly scheduling and coordinating technicians for appliance repairs and communicating effectively with customers to manage appointments and service concerns. At Family Medical Clinic, she served as a dedicated Front Desk Assistant, handling insurance eligibility checks and maintaining HIPAA compliance. Her technical communication skills were further refined at companies like Cognizant, where she was a Senior Process Executive, processing medical records and resolving customer queries. Sherry's academic foundation includes a Bachelor’s in Business Administration from the University of the Visayas. Her proficient skill set in project management, effective communication, and critical thinking truly distinguishes her in any administrative or customer support role.
Experience
Customer Service Dispatcher
Appliance Allstars · 2024 — 2026Scheduled and dispatched technicians for appliance repair services, ensuring timely response and efficiency. Communicated with customers about appointments, updates, and service concerns. Coordinated work orders, parts, and technician routes while maintaining accurate records. Provided customer support and escalated issues to management as necessary.Front Desk - MedVA (Seasonal - On Call)
Family Medical Clinic · 2024 — 2026Checked insurance eligibility and benefits, scheduled appointments, and managed patient check-ins with professionalism. Maintained confidentiality and ensured compliance with clinic policies and HIPAA standards. Handled customer inquiries, resolved concerns, and directed patients to appropriate services while processing medical records requests and referrals.SMM - Sales Coordinator - Project
Drone Cleaning Company · 2024 — 2025Managed social media accounts to promote products, engage customers, and generate leads. Coordinated with the sales team for campaigns, promotions, and customer inquiries. Tracked performance metrics and prepared reports to support sales strategies. Assisted in sales operations including order coordination and client communication.SMM - Marketing and Engagement (On Call)
Teagan Bowen Fitness · 2024 — 2025Created and managed engaging fitness content to promote services and programs. Implemented targeted social media strategies to enhance client engagement and brand visibility. Responded to messages and comments to foster strong client relationships. Developed campaigns to attract new clients and retain existing members.CSR / Dispatcher - HVAC, Appliance Repair, Plumbing, Electric - Seasonal Account
BrightDrop Nationwide · 2024 — 2024Scheduled and dispatched technicians for appliance repair services, ensuring timely response and efficiency. Communicated with customers about appointments, updates, and service concerns. Coordinated work orders, parts, and technician routes while maintaining accurate records. Provided quality customer support and escalated issues to management when needed.Senior Process Executive
Cognizant Technology · 2022 — 2024Called providers' offices, clinics, and hospitals to retrieve medical records. Processed customer requests and verified facility demographics. Ensured all queries were addressed to maintain strong client relationships.Customer Service Representative
Teletech · 2022 — 2022Assisted customers with product-related questions, feedback, and complaints. Helped customers troubleshoot their devices and navigate online platforms. Addressed concerns by reviewing customers' bills and handling high volumes of telephone calls.Cold Caller / Customer Service Representative
EXL · 2019 — 2022Made outbound calls to insurance leads and prospects. Followed up with individuals interested in insurance coverage and confirmed their ongoing interest. Asked qualifying questions to assess customer needs and eligibility while providing clear information on insurance products and benefits.Customer Service Representative
SYKES · 2018 — 2019Provided information on after-sales services and offered comprehensive support. Processed refunds, exchanges, and service requests for customers. Maintained detailed records of customer interactions for future reference.Customer Service Representative
ALORICA · 2017 — 2018Handled complex complaints from customers courteously and professionally. Processed refunds, filed claims, and appealed decisions. Resolved customer billing errors through system research and troubleshooting.Customer Service Representative
CONVERGYS · 2016 — 2017Served as a point of escalation for complex customer issues, facilitating timely resolutions to enhance client retention. Addressed customer service inquiries efficiently and assisted with product-related questions, feedback, and complaints.Collections Specialist
CONVERGYS · 2014 — 2016Called customers to remind them of timely debt payments to avoid late fees. Provided assistance on how to file for bankruptcy and offered guidance on achieving a good credit score.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUNIVERSITY OF THE VISAYAS · 2014 — 2017