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Sherryann K. — Mid-Level Administrative Assistant from Jamaica

Sherryann K.

Mid-Level Administrative Assistant

Jamaica 2-3 years
Open to offersNew to Platform
Languages
English
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About

Sherryann K. is an accomplished administrative professional with over three years of experience in the customer service and administrative sectors. She has honed her skills in managing records, handling correspondence, and ensuring seamless office operations, evident during her tenure at the St. Elizabeth Municipal Corporation, where she efficiently managed calls and maintained records. At Sutherland Global Services, she excelled as a Customer Service Representative and Subject Matter Expert, guiding team members and performing crucial back-office tasks such as data entry and document verification. Her role at Octotasker focused on generating leads and managing appointments, leveraging her skill in CRM systems to enhance customer interactions. Sherryann's proficiency with Microsoft Office applications further underscores her organizational capabilities. Her academic journey includes certifications in customer service and business management, establishing a solid foundation for her professional pursuits.

Experience

  • Customer Service Representative | Subject Matter Expert (SME) | Administrative Assistant

    Sutherland Global Services · 2022 — 2025
    Acted as a Subject Matter Expert (SME) by providing guidance and accurate information to team members. Supported colleagues with system navigation, policy understanding, and process clarification. Carried out various administrative and back-office tasks, which included data entry and document verification. Addressed over 60 customer calls daily while ensuring high levels of customer satisfaction.
  • Appointment Setter

    Octotasker · 2025 — 2025
    Qualified and generated leads for the sales team by consistently booking appointments. Communicated clearly and persuasively to engage potential customers. Ensured high call volumes were maintained while delivering a positive customer experience. Enhanced appointment attendance rates through timely follow-ups and reminders.
  • Administrative Assistant

    ST. Elizabeth Municipal Corporation · 2022 — 2022
    Managed incoming calls from customers, providing professional and prompt redirection as necessary. Accurately logged important information into logbooks. Organized, prepared, and maintained official documents and records for office use.

Skills & Expertise

Education

  • Practical Nursing (Pending)
    SouthEast College · 2025 — 2026
  • Customer Service Representative Level 2 - Certificate
    Black River HEART Trust TVET · 2021 — 2022
  • NCTVET certification in Housekeeping (Room Attendant)
    Lacovia High School · 2013 — 2018
  • CXC Social Studies
    Lacovia High School · 2013 — 2018
  • City and Guilds Mathematics and English (Pass)
    Lacovia High School · 2013 — 2018
  • Business Management Supervision Level 3 - Diploma
    Black River HEART Trust TVET

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