Sherwin L.
Mid-Level Export Sales Manager
Open to offersNew to PlatformAbout
Sherwin Lloyd S. is an accomplished Director of Sales and Business Development with multifaceted experience in customer service, sales, and business process outsourcing (BPO) industries. With an academic background in Entrepreneurship from Calabanga Community College and proven expertise managing B2B export accounts at CC Packs India, Sherwin Lloyd S. developed and implemented strategic sales plans, conducted market research, oversaw export compliance, and cultivated international client relationships. During his tenure at Concentrix in both Naga City and Makati, he excelled as a Senior Customer Care Specialist and Coach, utilizing CRM systems, monitoring team performance metrics, and delivering side-by-side coaching for continuous improvement. His proficiency in social media management, outbound calling, and customer relations underscores his impact on client satisfaction and operational efficiency within the BPO and digital marketing sectors.
Experience
Senior Customer Care Specialists/ Coach
CONCENTRIX · 2018 — 2025Delivered exceptional service across various channels, adeptly resolving inquiries and complaints while nurturing strong customer relationships. Processed orders accurately and worked closely with departments to tackle complex issues. Utilized CRM systems to track interactions, maintaining a positive demeanor to consistently meet customer satisfaction objectives.Export Sales Manager /B2B account
CC PACKS INDIA · 2023 — 2025Developed and executed strategic sales plans to achieve export targets, while identifying and securing new international clients. Maintained robust relationships with existing accounts, managing the complete export process to ensure regulatory compliance and coordinating logistics for punctual delivery. Conducted market research and represented the company at trade events, collaborating with internal teams to improve customer satisfaction.Virtual Appointment Setter
WilSuanSing Digital Marketing ServicesHandled booking and reservation for customers, setting proper expectations and directly communicating with clients. Processed data for clients and customers efficiently.Customer Care Specialists
ConcentrixManaged and monitored team performance metrics, including attendance and average handling time (AHT). Mentored new team members, sharing knowledge to enhance their success in the BPO industry. Conducted side-by-side evaluations to provide insights for coaching and development purposes, ensuring ongoing improvement in team performance.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipCalabanga Community College · 2014 — 2018
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