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Sherwin S. — Mid-Level IT Support Specialist from Philippines

Sherwin S.

Mid-Level IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sherwin G. S. is a seasoned IT Technical Support Specialist leveraging his expertise at ZRG Partners, LLC, where he manages Active Directory via Azure and 2016 Domain Controllers. His responsibilities include overseeing secure access and user permissions through Multi-Factor Authentication, as well as administering Microsoft 365, with a focus on components like Azure, Intune, Security, Compliance, Exchange, SharePoint, and Teams. Sherwin skillfully executes migrations and disaster recovery efforts for O365 platforms utilizing Spanning Backup and BitTitan MigrationWiz. In his previous role at the Department of Education, he was instrumental as a Computer System Servicing Instructor, coupling teaching experience with technical proficiencies. Sherwin holds a Bachelor of Science in Computer Engineering from Bulacan State University and numerous certifications, marking his dedication to professional development.

Experience

  • IT Support Specialist

    ZRG Partners, LLC · 2023 — Present
    Manage Active Directory via Azure and 2016 Domain Controllers, involving user provisioning, onboarding, offboarding, and ensuring secure access with Multi-Factor Authentication. Oversee administration of Microsoft 365, including Azure, Intune, Security, Compliance, Exchange, SharePoint, and Teams. Conduct migrations, backups, and disaster recovery for O365 using Spanning backup and BitTitan MigrationWiz. Provide remote user support through TeamViewer and Kaseya. Administer Office 365, including email support and spam filter rule generation. Maintain and administer Android and iOS mobile devices. Support web conferencing tools such as Zoom, RingCentral, and Teams. Administer various applications including Adobe, Trend Micro, Fresh Desk, AutoTask, Invenias, and Salesforce.

  • School Secondary Teacher

    Department of Education · 2012 — 2023
    Served as a Computer System Servicing NCII Teacher/Instructor and as a Mathematics Teacher across various positions. Responsibilities included instructing students in educational material, managing classroom dynamics, and evaluating student performance.

  • Secondary School Teacher

    Saint Nichols Academy · 2010 — 2012
    Taught Mathematics, focusing on delivering curriculum content and assessing student understanding.

  • Assemble and Support Product Worker

    Hansung T & I Co. Ltd · 2007 — 2010
    Engaged in assembling products and providing support in a production environment, based in South Korea.

  • Assemble and Support Product Worker

    Bungay’s Internet Cafe · 2004 — 2005
    Performed assembly and support tasks in an internet cafe setting, located in South Korea.

Skills & Expertise

Microsoft DynamicsSystem AdministrationCRM ManagementTechnical Support SpecialistIT and Networking

Education

  • Master of Arts, Major in Educational Management
    Don Honorio Ventura Technological State University · 2013 — 2015
  • Bachelor of Secondary Education
    Pampanga Colleges · — — 2011
  • Bachelor of Science in Computer Engineering
    Bulacan State University · — — 2004
  • High School
    Pampanga Colleges · 1994 — 1998
  • Elementary
    Macabebe East Central School · 1988 — 1994