Sherwin B.

Sherwin B. is an experienced Virtual Assistant and Email Support Specialist based in the Philippines, offering over seven years of expertise in business email support within the telecom BPO industry. At Startek Philippines, Sherwin B. managed high-volume customer communications using Salesforce CRM, focusing on accurate case resolution, account investigation, and follow-ups. He consistently met quality assurance and SLA targets, demonstrated strong customer service through written communication, and organized detailed reports for internal documentation. Sherwin B. is skilled in handling both email and chat support, remote team collaboration, and leverages his proficiency with Google Workspace and Microsoft Office for efficient and reliable service delivery across business domains.