Sherwin C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Sherwin Carlo G. is an experienced Executive Virtual Assistant and Licensed Educator with over seven years in the education sector, specializing in digital learning environments and content creation in the Philippines. At the Department of Education, Sherwin Carlo G. developed and implemented digital instructional materials, QR-code attendance systems, and mentored students in journalistic and research writing, utilizing tools such as Canva, Google Workspace, and Microsoft Office. His roles have included curriculum planning, workflow optimization, and leading training for educators in technology integration. Additionally, he provided customer service for U.S. healthcare insurance members at Sutherland Global Services, ensuring HIPAA compliance and accurate documentation. His background features published research in biological sciences and active coordination roles in academic advocacy and training initiatives.
Experience
School Teacher
Department of Education - Philippines · 2018 — PresentCreated and delivered engaging instructional materials utilizing digital tools for both blended and remote learning settings. Implemented a QR-code based attendance and module tracking system to enhance record accuracy and streamline workflow. Designed digital learning resources, presentations, and visual materials via Canva, Google Workspace, and Microsoft Office. Provided mentorship in journalistic and research writing to students, while also collaborating with colleagues and school leadership to improve academic and administrative processes. Conducted training sessions for educators focusing on Microsoft Office, Canva, and digital assessment tools. Juggled various responsibilities such as curriculum planning, reporting, mentoring, and documentation under strict deadlines.Customer Service Representative
Sutherland Global Services-Davao Site · 2017 — 2018Delivered customer support to U.S. healthcare insurance members utilizing both phone and digital platforms. Assisted clients with billing issues, enrollment updates, and overall account management. Clearly articulated complex insurance benefits in a professional manner while adhering to HIPAA privacy standards. Documented customer interactions accurately in internal CRM systems.
Skills & Expertise
Education
- Master of Arts in Education Major in Teaching ScienceSt. Mary’s College of Tagum, Inc. · 2019 — 2021
- Bachelor of Secondary Education Major in Biological SciencesSt. Mary’s College of Tagum, Inc. · 2013 — 2017
- High School EducationMaryknoll High School of Panabo (now Maryknoll College of Panabo, Inc.) · 2009 — 2013
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