Sheryl S.
Senior Client Support Representative
Open to offersNew to PlatformAbout
John D. is a seasoned professional with over 6 years of experience in the BPO industry. He has demonstrated expertise as a Technical Support Representative, providing solutions for network or internet issues and excelling in customer support roles at Afni Philippines and Teleperformance Inc. John adeptly handles multiple customer interactions simultaneously through various communication channels such as phone, email, and web chat. Previously serving as a Client Support Representative, he specializes in building productive relationships with clients and addressing their specific needs. His skill set is enriched with proficiency in Microsoft Office, MS Teams, Zoom, and graphic design tools like Canva, supporting his capabilities in social media marketing and recruitment. John holds a Bachelor of Science in Computer Science from Our Lady of Fatima University, illustrating a strong foundation in technical knowledge. Throughout his career, he has been committed to maintaining ethical professional behavior.
Experience
Technical Support Representative
Afni Philippines · 2025 — 2026Managed customer inquiries and issues related to network or internet services. Simultaneously handled multiple chat conversations. Conducted troubleshooting, diagnosis, and virtual line testing.Client Support Representative (B2B)
Teleperformance Inc. · 2020 — 2025Fostered positive relationships with clients while offering tailored solutions for their unique needs. Assisted customers in setting up their products and guided them through utilizing various features. Addressed client queries, complaints, and requests via email.Technical Support Representative
Teleperformance Inc. · 2019 — 2020Facilitated resolution of technical issues related to products or services. Provided responses and solutions to user problems regarding technical products or services through phone calls, emails, and web chat.Assistant Administrator / Registrar
Headwaters College Inc. · 2013 — 2016Communicated student educational performance to parents, maintained detailed records, and addressed issues by assessing situations and directing cases to appropriate personnel for resolution.Processing Officer
Cubic S Promotions and Planning Inc. · 2010 — 2012Managed document organization and data entry into the computer system. Responded to phone inquiries and transferred calls as necessary. Ensured proper filing of materials.Purchasing Assistant
Tri-Ohms Engineering · 2009 — 2010Created purchase orders for stock and non-stock items while ensuring timely product delivery. Managed vendor performance and initiated corrective actions as necessary. Maintained records of purchase orders and monitored the status of open orders.Processing Officer
Golden Horizon Placement Agency · 2007 — 2009Organized documents and prepared data for entry into the computer system. Handled phone inquiries and redirected calls to the appropriate departments. Properly filed materials for easy access.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceOur Lady of Fatima University · 2000 — 2004
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