Sheryl S.
Mid-Level E-commerce Customer Service Representative
Open to offersNew to PlatformAbout
Sheryl S. is an experienced E-Commerce / Customer Service Representative based in Caloocan City, Philippines, with a diverse background across the music, e-commerce, and BPO industries. With over 16 years performing as a live musician and singer, she entertained audiences in local and international hotels, lounges, bars, and event venues. Transitioning to online business, Sheryl managed eBay store operations from 2012 to 2019, handling product listing, customer inquiries, and order processing to maintain competitive seller ratings and deliver timely fulfillment. Most recently, as a Customer Service Representative at Inspiro (2022–2023), she supported clients through inbound/outbound calls, chat, and email support, expertly resolving concerns and achieving high satisfaction in the BPO sector.
Experience
CUSTOMER SERVICE REPRESENTATIVE
@INSPIRO · 2022 — 2023Assisted customers by handling inbound and outbound calls as well as managing chat and email support, resolving inquiries and concerns, maintaining accurate documentation, managing multiple conversations, and meeting performance targets.EBAY SELLER / ONLINE STORE MANAGER
SELF-EMPLOYED · 2012 — 2019Managed operations for an online store as an eBay Seller, overseeing product sourcing and listing, creating optimized product titles, descriptions, and photos, processing orders, packaging, shipping, monitoring market trends, and addressing customer inquiries to maintain positive seller feedback.PROFESSIONAL MUSICIAN / SINGER
FREELANCE / VARIOUS VENUES (LOCAL AND INTERNATIONAL) · 1996 — 2012Performed live music at hotels, lounges, bars, events, and other entertainment venues, delivering vocal performances in a range of music genres.
Skills & Expertise
Education
- Completed secondary educationBagong Silang High School · 1992 — 1996
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