Sheryl N.
Mid-Level Software Quality Assurance Engineer
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Sheryl B. is a seasoned professional in the field of software quality assurance and IT development. Currently serving as a Team Leader at CTC BPO, Inc. in Cebu City, Philippines, she has been pivotal in collaborating with cross-team product owners, developers, and quality engineers to enhance Dev and QA processes. Her tenure as a Software Quality Assurance Engineer from 2019 to 2025 at the same company further honed her skills in database management using tools like Navicat for MySQL and phpMyAdmin. Prior to this, Sheryl worked at Odusee Philippines Inc./Seven West Media, where she gained experience in the media industry, supporting QA processes in a market-leading platform. Her proficiency in project management and bug tracking through tools such as Bitrix, Mantis Bug Tracker, and Jira, coupled with her robust testing approaches like Black-Box and Functional Testing, has been instrumental in her career. An alumna of the Cebu Institute of Technology-University with a Bachelor’s degree in Information Technology, Sheryl brings a strong technical background and innovative solutions to the IT and media domains.
Experience
Team Leader – IT Development Team
CTC BPO, INC · 2025 — PresentCollaborate with product owners, account managers, developers, and quality engineers to enhance Dev & QA processes. Address client requests in accordance with requirement specifications. Manage employee systems, ticketing systems, and field dispatch systems. Utilize Navicat for MySQL and phpMyAdmin for database management.Software Quality Assurance Engineer
CTC BPO, INC · 2019 — 2025Engage with product owners, product managers, developers, and quality engineers to facilitate QA processes. Demonstrate experience in a media platform prominent in broadcasting, magazine, and newspaper publishing. Manage ticket workflows within a scrum team using JIRA, perform cross-browser testing, and execute responsive web design tests across various platforms. Conduct manual testing along with regression and performance test creation for APIs, web, and mobile applications.Software Test Engineer
ODUSEE PHILIPPINES INC./ SEVEN WEST MEDIA · 2016 — 2018Support QA processes by collaborating with product owners, product managers, developers, and quality engineers. Work within a media platform environment and handle ticket workflows using JIRA. Conduct cross-browser testing while verifying responsive designs across web and mobile platforms. Create and execute test cases based on user stories and perform task verification.Sr. Software Web Lead QA
NSTPICTURES PHILIPPINES · 2016 — 2016Coordinate with the project manager and web development manager to assure product quality. Participate in technical discussions regarding products and test infrastructure. Advocate for and implement quality best practices and methodologies. Engage in planning and design phases of testing projects and identify opportunities for improvement.Software Quality Assurance Engineer
NORTHERN LIGHTS TECHNOLOGY DEVELOPMENT (PHILS) CORP. · 2011 — 2016Analyze client requirements and translate them into test cases while developing and maintaining these cases based on specifications. Mentor junior testers and ensure test scripts are reusable for future reference. Accurately document and report QA results, adhering to established QA standards and methodologies.HR Assistant / Office Administrator
ASDA’A BURSON-MARSTELLER (PUBLIC RELATIONS) · 2009 — 2011Oversee daily staff functions, ensuring productivity and quality of output. Manage attendance records and coordinate employee leave privileges. Maintain a productive working environment with essential office supplies and facilitate communication among employees.Operations Logistic / Executive Assistant
ORCHID PAPER TRADING LLC · 2007 — 2009Track shipments for import and export while preparing necessary documentation. Handle bank transactions concerning import/export payment terms and manage shipment schedules. Provide operational planning expertise and customer service support while preparing reports for documentation.Corporate Secretary/Customer Service/Operator
DEARBORN MOTORS COMPANY INC. (FORD) · 2006 — 2007Address customer inquiries and complaints both in person and on the phone professionally. Schedule and dispatch field personnel for customer service and prepare related reports. Establish positive working relationships across various teams and interact effectively to provide high-quality service.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCebu Institute of Technology-University · — — 2005
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