Sheryl S.

Sheryl S. is a customer-focused professional with over 10 years of experience in customer service, call handling, and administrative support, with a background supporting U.S.-based teams in fast-paced, service-driven environments. In her current role at AH ProVirtual Assist, she serves as a Part-time Virtual Assistant and Appointment Setter, handling outbound cold calling, lead generation, appointment scheduling, and CRM management. Previously, she worked at ALORICA - Centene PDP as a Customer Service Agent, responding to inquiries from Medicare Prescription Drug Plan members and resolving issues related to plan coverage and claims. At Dealforce, Sheryl managed daily data entry and CRM updates for large volumes of prospects and supported remote teams through digital platforms. Her decade-long tenure as Branch Manager at Mindanao Educators Mutual Benefit Assoc, Inc. included leadership in cash handling, targets management, and bank reconciliation in the financial and membership services sector.