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Sheryl J. — Mid-Level Amazon Virtual Assistant from Philippines

Sheryl J.

Mid-Level Amazon Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sheryl J. is an accomplished professional with a Bachelor's degree in Civil Engineering from Saint Louis University. With an extensive background in customer service and virtual assistance, she has proven expertise in industries such as e-commerce and business process outsourcing. Her recent role as a Virtual Assistant at Amazon from 2022 to 2026 involved conducting detailed product research for online arbitrage, effectively guiding a team as a Team Leader, and managing key administrative duties including the reconciliation of FBA shipments and onboarding new researchers. Prior to this, she excelled as a Customer Service Representative at Concentrix and Sitel, where she consistently delivered top-tier support across diverse platforms, maintaining high satisfaction ratings. Sheryl's proficiency in Amazon FBA operations and her adeptness with tools like Keepa and InventoryLab underscore her analytical capabilities and keen attention to detail, ensuring accurate data analysis and comprehensive market insights.

Experience

  • Virtual Assistant

    Amazon · 2022 — 2026
    Conducted thorough product research for online arbitrage and wholesale. Led a team of virtual assistants, providing guidance and support. Managed essential administrative tasks, including the training and onboarding of new product researchers and the reconciliation of missing or incomplete FBA shipments.

  • Customer Service Representative

    CONCENTRIX · 2019 — 2022
    Provided outstanding support for a variety of customer inquiries and technical issues. Achieved high satisfaction ratings through efficient resolution of customer concerns.

  • Customer Service Representative

    SITEL · 2015 — 2019
    Delivered frontline assistance to customers across multiple platforms. Addressed product and billing inquiries while maintaining a strong focus on quality service.

Skills & Expertise

MLS (Multiple Listing Service)Virtual AssistantCustomer Service Representative

Education

  • Bachelor of Science in Civil Engineering
    SAINT LOUIS UNIVERSITY · 2010 — 2015

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