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Shevon C. — Senior Remote Sales and Appointment Setting Specialist from Nicaragua

Shevon C.

Senior Remote Sales and Appointment Setting Specialist

Nicaragua 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Shevon P. is a seasoned Remote Sales & Appointment Setting Specialist with over a decade of experience, largely focused on U.S.-based outbound sales and customer service. Operating from Bluefields, Nicaragua, Shevon excels in qualifying prospects, identifying customer needs, and scheduling appointments, showcasing a strong ability to handle customer objections while maintaining detailed documentation in CRM systems. With a robust background in the home-improvement industry, including roofing and solar sales, Shevon works effectively in remote settings to connect with homeowners and drive sales appointments toward closure. She currently excels at lead management for Hurricane Heroes, demonstrating exceptional professionalism and communication skills in a virtual environment. Previously, Shevon has gathered diverse experience ranging from roles in hospitality with Norwegian Cruise Line to outbound sales with Now BPO, consistently displaying strong customer service and adaptability in challenging environments.

Experience

  • Remote Sales Agent / Appointment Setter

    HURRICANE HEROES · 2022 — Present
    Engaged with homeowners to provide information about home-improvement solutions and qualified them based on campaign requirements. Scheduled appointments for sales representatives and addressed customer inquiries professionally while adhering to established processes for qualification and lead transfer.
  • Restaurant Server

    BAYSIDE VIEW BAR & RESTAURANT · 2021 — 2022
    Delivered direct customer service in a busy restaurant setting. Responsible for serving food and beverages while ensuring a positive customer experience, managing customer requests efficiently, and upholding cleanliness and sanitation protocols.
  • Customer Service Representative

    SITEL NICARAGUA (WOW) · 2019 — 2020
    Provided assistance to customers with their queries and service-related needs while maintaining high standards of professional service. Communicated effectively to achieve satisfactory resolutions and upheld performance and customer service standards in a call center.
  • Sales Representative

    NOW BPO · 2016 — 2018
    Performed outbound sales calls to prospective customers, identified interest, and articulated available services. Qualified customers displaying interest and arranged appointments for sales closers, utilizing effective communication and sales techniques in a performance-driven environment.
  • Construction Helper

    CONSTRUCTION · 2013 — 2016
    Assisted in various residential construction projects by providing support to construction teams with materials, tools, and site duties. Responsibilities included mixing cement, assisting with block work, and maintaining tools and work areas before and after tasks.
  • Galley Utility → Assistant Pastry → Bar Utility

    NORWEGIAN CRUISE LINE · 2011 — 2013
    Started as a Galley Utility supporting food service operations, cleanliness, and sanitation. Promoted to Assistant Pastry to assist in preparing cakes, pastries, desserts, and serving ice cream. Later advanced to Bar Utility, aiding bartenders with stocking, setup, and service tasks in a fast-paced hospitality environment.

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