Sheyla M.
Mid-Level Office Administrator
Open to offersNew to PlatformAbout
Sheyla M., based in Methuen, MA, is a distinguished professional with extensive experience in customer service and administrative roles. As an Office Administrator at Sweepnman, Inc., she exhibited proficiency with ServiceTitan, managed client scheduling, and maintained social media presence. Her tenure at Holiday Inn Express as a Front Desk Agent involved cross-department communication, financial transactions, and meeting IHG quotas. At Erkan & Associates, she efficiently utilized the CLIO system, handling legal documentation and bilingual interpretation. Other notable positions include handling unemployment claims at F.H. Cann & Associates and sales at Bank of America, where she mastered risk management and self-service client education. With a bachelor's degree from Johnson & Wales University and certification as an AAPC Medical Biller, Sheyla also brings expertise in Microsoft Office, Google Docs, and QuickBooks. Her educational endeavors in Medical Billing and Coding further enhance her strong technical foundation.
Experience
Office Administrator
Sweepnman, Inc. · 2022 — 2024Handled incoming calls in a fast-paced environment while providing exceptional customer service and logging all interactions. Worked with ServiceTitan to schedule clients meticulously, filed and tracked data effectively, and managed collections for past due and current payments. Developed an online presence through social media management.Front Desk Agent
Holiday Inn Express and Suites · 2015 — 2023Facilitated communication across hotel departments and processed cash and credit card transactions accurately. Supported management with accounting and auditing tasks, confirmed hotel reservations, and assisted guests with check-in/check-out and inquiries. Maintained assigned quotas for the IHG enrollment program and provided support in various departments as needed.Front Desk Agent/ Waitress
Holiday Inn · 2015 — 2023Communicated efficiently with hotel departments, conducted accurate cash and credit card transactions, and assisted with accounting support. Managed hotel reservations and enhanced guest experiences during check-in/check-out while maintaining quotas for the IHG enrollment program. Offered assistance in multiple areas, including waitressing and housekeeping.Office Admin
Erkan & Associates Law office · 2022 — 2022Engaged in communication with lawyers and legal assistants while managing calls from clients and court officials. Recorded client intake information, scheduled and canceled meetings, and provided Spanish interpretation when necessary. Organized virtual and physical files using the CLIO system for court-related documents and insights.Temporary Office Administrator
Erkan & Associates · 2022 — 2022Communicated effectively with legal professionals and clients by managing calls and recording client intake information. Scheduled meetings and provided interpretation services, prepared virtual and physical files for legal cases, and navigated Masscourt for insights on clients.Temporary Supervisor Department of unemployment Customer Service Representative
F.H. Cann & Associates · 2020 — 2022Handled high volume calls while addressing claimants' needs and concerns. Managed risk by authenticating clients per policies, maintained professional relationships, and accurately documented claims actions. Assisted claimants with troubleshooting issues on the unemployment portal and followed state and federal regulations.Customer Service Representative & Overseer
Department of Unemployment Assistance (FHCANN & Associates) · 2020 — 2021Provided assistance on high volume calls, addressing claimants' concerns while managing risk through client authentication. Held professional relationships with various stakeholders and documented necessary actions on claims. Guided clients through the unemployment portal's troubleshooting process.Sales & Customer Service Representative
Bank of America · 2019 — 2020Educated clients on online and mobile self-service capabilities and provided accurate responses to inquiries at the point of call. Ensured risk management by authenticating clients and promptly processed requests, including account transfers and credit card activations.Front Office Supervisor
Embassy Suites · 2019 — 2019Trained and delegated tasks to front desk team members while overseeing daily operations such as check-ins, checkouts, and handling reservations. Ensured a courteous atmosphere for guests and facilitated team meetings to reinforce hotel policies.Wedding Consultant Supervisor
Franklin Rogers Groom Store · 2018 — 2019Drove sales and supported the Wedding Manager with daily operations and event setups. Represented the company at bridal shows to enhance marketing efforts and fostered strong customer relationships by addressing client requests timely.
Skills & Expertise
Education
- Bachelor's degreeJohnson & Wales University-Providence · 2014 — 2018
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