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Shibani B. — Mid-Level Business Development Executive from Bangladesh

Shibani B.

Mid-Level Business Development Executive

Bangladesh 6+ years
Open to offersNew to Platform
Languages
EnglishBengali
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About

Shibani B. is an experienced professional specializing in business development, client management, and e-commerce across sectors such as healthcare, technology, and apparel in Dhaka, Bangladesh. As a Business Development Executive at Filesure.in, she handles claim billing, client appointments, dispute resolution, and team training while leveraging Zoho SalesIQ, Zoho CRM, and HubSpot for lead generation and client engagement. Her prior roles include Team Lead for Patient Management (CRM) at Doctorkoi.com, where she managed patient finances, medical record coordination, and staff training. At Posh Garments, Shibani served as an Ecommerce Executive in a call center setting, supporting customer inquiries and order processing. Earlier, at Bikroy.com, she was responsible for online product listing, marketplace order management, client acquisition, and the development of business proposals, honing her expertise in CRM platforms and digital sales strategies.

Experience

  • Business Development Executive

    Filesure.in · 2025 — Present
    Managed billing of claims to the correct parties and followed up on client appointment dates timely. Assisted in resolving client issues and trained new team members. Corrected and refilled claims alongside managing payment processes. Addressed client complaints, handled discounts, established budget plans, and coordinated with the service records department to provide estimates. Researched issues presented by callers to deliver effective solutions. Proficient in Zoho SalesIQ, Zoho CRM, and HubSpot, focusing on email and LinkedIn outreach for lead generation and client engagement.

  • Team Lead Patient Management (CRM)

    Doctorkoi.com · 2022 — 2025
    Handled the billing of claims to the appropriate parties and ensured timely follow-ups on patient appointment dates. Assisted in addressing balances on patient accounts and provided training to new team members. Managed corrections and refilings of claims with payments, while tackling patient complaints, discount postings, and establishing budget plans. Collaborated with the medical records department to provide estimates and researched caller issues to develop appropriate solutions.

  • Ecommerce Executive Call Center

    Posh Garments · 2019 — 2020
    Executed various tasks related to ecommerce and call center operations.

  • Executive Business Development

    Bikroy.com · 2017 — 2018
    Managed and confirmed orders across multiple marketplaces, including Daraz.com, Ajker Deal, and Bikroy.com. Engaged in product listings on online channels and monitored daily sales while generating inventory reports. Conducted research for content, marketing strategies, and new business opportunities. Provided solutions for system optimization and process improvement. Handled a high volume of incoming customer calls to process orders and established rapport with potential clients for meeting arrangements. Planned and oversaw new marketing initiatives while researching organizations for new opportunities. Focused on increasing the value of existing customers and attracting new clients, while identifying and developing new market segments. Participated in conferences,