Shiela M.

Shielamae G. is an experienced Customer Support Specialist and Virtual Assistant with over seven years supporting telecom, healthcare, and business operations sectors. She has a proven track record managing high-volume inquiries for companies like Concentrix, Conduent, and Alorica, handling both inbound and outbound requests, including healthcare-related cases with HIPAA compliance. Shielamae excels in CRM systems, data management, and back-office administration, coordinating with cross-functional teams to resolve complex issues efficiently. With a background in Bachelor of Business Management – Operations Management, she performs data entry, maintains digital documentation, and generates operational reports. Her roles have consistently demanded precise organization and collaboration in fast-paced environments, enabling companies to streamline workflows and improve customer satisfaction.