shiela L.

Shiela Lyn M. is an experienced Customer Support Specialist and Technical Support Representative with over five years of proven performance in customer-centric roles across the Philippines. At Convergys Philippines, she provided technical and customer support via phone, consistently troubleshooting product and service issues to deliver clear solutions and uphold high customer satisfaction. As Barangay Secretary for Barangay Government Unit-BUGCAON, Shiela Lyn managed documentation, maintained records, and resolved resident inquiries to support efficient daily operations. With ResolveCX, she offered frontline support through email and digital platforms, addressing website, account, and product inquiries, and collaborating with internal teams for timely resolutions. Her expertise spans technical troubleshooting, website & user support, and email & ticket management, utilizing industry-standard tools such as Google Workspace, Shopify, and MS Office Tools in sectors including customer service and local government administration.