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Shiela R. — Mid-Level Branch Operations Supervisor from Philippines

Shiela R.

Mid-Level Branch Operations Supervisor

Philippines 2-3 years
Actively lookingNew to Platform
Languages
TagalogEnglish
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About

Results-driven Administrative and Operations Support Professional with over 2 years of experience in customer service, logistics, team supervision, and back-office operations. Proven track record of managing daily operations, maintaining accurate records, preparing reports, coordinating schedules, and delivering excellent customer support. Promoted to Branch Supervisor through strong leadership and performance at J&T Express.


Skilled in administrative support, data entry, email and calendar management, documentation, and process coordination. Proficient in Google Workspace, Microsoft 365, Canva, CapCut, and AI tools such as ChatGPT. Highly organized, detail-oriented, and committed to helping businesses improve productivity and efficiency. Equipped with a dedicated home office, reliable high-speed internet, and the flexibility to support clients across different time zones.

Experience

  • BRANCH REPRESENTATIVE

    Alldigitech Manila · 2025 — 2025
    • Performed accurate data entry and record management tasks. • Identified, classified, and organized product information. • Maintained inventory records and monitored stock movement. • Utilized Microsoft Excel and Google Sheets for tracking and reporting. • Managed filing systems and ensured documentation accuracy. • Supported daily administrative and operational activities. • Maintained attention to detail while handling product and inventory data.

  • BRANCH SUPERVISOR

    J&T Express Inc · 2022 — 2024
    • Supervised daily branch operations and monitored staff performance. • Managed employee schedules and coordinated branch activities. • Assisted customers with inquiries, complaints, and service concerns. • Maintained accurate operational records and documentation. • Prepared reports and monitored branch performance metrics. • Ensured compliance with company policies and procedures. • Coordinated workflow processes to improve efficiency and service quality.

Skills & Expertise

SupercreatorCanvaInventory ManagementCustomer ServiceData Entry SpecialistContent CreationGoogle SheetsCustomer Service and Admin Support

Education

  • BACHELOR OF SCIENCE IN ENTREPRENEURSHIP
    MABINI COLLEGES INC · 20200 — Present
  • Programming
    AMA Computer Learning College (ACLC) · 2017 — 2019
  • Electronic Protocols Application Software NCII
    TESDA · — — 2019

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