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Shiela M. — Mid-Level Customer Service & Support Specialist from Philippines

Shiela M.

Mid-Level Customer Service & Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Shiela Mae B. is a seasoned professional specializing in customer service and educational environments. With extensive experience at companies such as Acquire Asia-Pacific Inc. and Diavox Network Inc., she has honed her skills as a Leads Verification Specialist and Business Analyst. Her work involves the meticulous research and re-validation of business information essential to credit reporting and analyzing business opportunities from Australian councils and cities. Shiela Mae's role as a Customer Service Representative includes both voice and non-voice sectors, assisting with technical support for Comcast services and setting up car service appointments. As an educator with a Bachelor of Secondary Education, she also enriched the high school curriculum, teaching subjects like Entrepreneurship and Technology with a focus on Microsoft Office applications, proving her adaptability across different academic and business domains.

Experience

  • Leads Verification Specialist/ Business Analyst

    Acquire Asia-Pacific Inc. · 2020 — 2023
    Conducted research and re-validation of business information necessary for credit reporting and proofread potential business tenders for various Australian Councils and Cities.
  • Customer Service Representative

    Diavox Network Inc. · 2018 — 2020
    Executed outbound voice communications to establish car service appointments for several car dealerships affiliated with Zonic Design and Imaging, LLC.
  • Faculty/Subject Moderator

    Holy Family High School-Bacolod, Negros Occidental · 2013 — 2017
    Delivered instruction in Technology and Livelihood Education with a focus on various specializations including Entrepreneurship and Garments Construction, and incorporated new texts into the established curriculum while organizing cooperative learning activities.
  • Customer Service Representative / Technical Support

    Transcom Worldwide Philippines, Inc. · 2012 — 2013
    Provided technical support for Comcast cable boxes through non-voice troubleshooting and assisted customers with Comcast TV and internet services via voice communication.

Skills & Expertise

Education

  • High School
    Holy Family High School-Bacolod, Negros Occidental · 2013 — 2017
  • Bachelor of Secondary Education
    Carlos Hilado Memorial State University · 2007 — 2011

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