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Shiela M. from Philippines

Shiela M.

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Shiela Marie D. is an adept graphic designer and customer service representative with a profound expertise in utilizing Canva for crafting dynamic content. She excels in presentation design, social media engagement, and video editing. Her ability to manage brand consistency and digital assets enhances online marketing initiatives. With experience at SM LTD INC. and other notable companies like iQor and TaskUs, Shiela has honed her skills in customer communication, delivering efficient resolutions to technical and billing concerns. In her role as an Administrative Assistant for Barangay Sto. Tomas, she was instrumental in managing social media content, maintaining community engagement, and executing administrative duties with precision. Shiela's proficiency extends to CRM management, data entry, and nurturing strong client relations, showcasing her versatility in both creative and operational domains.

Experience

  • Customer Service Representative (Outbound)

    SM LTD INC. · 2026 — 2026
    Handled customer inquiries and account concerns in a remote setting, providing timely and accurate resolutions.
  • Customer Service Representative

    Platserv PH Inc. (Circl Group) · 2025 — 2026
    Addressed customer inquiries while ensuring quick and precise resolutions.
  • Customer Service Representative

    iQor – T-Mobile · 2025 — 2025
    Delivered support for technical and billing inquiries, resolving intricate customer issues effectively.
  • Customer Service Representative

    Afni – Verizon Business · 2024 — 2025
    Assisted business clients with their account management and addressed escalated issues to ensure resolution.
  • Administrative Assistant

    Barangay Sto. Tomas · 2023 — 2024
    Created announcements and promotional materials using Canva while managing the office’s social media accounts. Produced graphics and videos to enhance community communication and public engagement. Handled tasks such as calendar management and meeting coordination, while supporting daily administrative functions including data entry and record organization.
  • Customer Service Representative

    TaskUs · 2023 — 2024
    Provided chat and email support to global customers, addressing account and order-related inquiries.
  • Customer Service Representative II

    TTEC – United Healthcare · 2022 — 2023
    Supported healthcare inquiries concerning claims and benefits while ensuring accuracy and compliance.
  • Customer Service Representative

    GC Services – Kroger · 2022 — 2022
    Delivered customer service support for specified accounts.
  • Customer Service Representative (Seasonal)

    Concentrix · 2021 — 2022
    Provided customer service for accounts including United Airlines and Macy's on a seasonal basis.

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