Shielamae S.
Mid-Level Business Analyst
Open to offersNew to PlatformAbout
Shielamae S. is a skilled professional with expertise in Business Analytics, demonstrated by her adept use of Power BI for creating data visualizations and monitoring customer trends. She has served as a Customer Service Representative at Alorica, honing her communication skills. In a logistics capacity, she excelled as a Healthcare Logistics Specialist, managing critical deliveries for the UPS account. Her back-office acumen includes streamlining order processing and conducting shipment investigations. Shielamae has also engaged in rigorous statistical analysis and research, leveraging tools like jamovi for behavioral trend identification. Her educational background from Holy Angel University in Legal Management complements her technical proficiency with ERP systems and data manipulation tools like Excel.
Experience
Customer Service Representative
Alorica · 2024 — PresentHandled customer inquiries through various channels, ensuring adherence to brand standards and efficient communication.Healthcare Logistics Specialist (UPS Account – Voice)
Company not specifiedOversaw critical communications related to the delivery of medical supplies and biological materials to healthcare providers. Conducted investigations into shipment discrepancies to maintain compliance in a high-pressure environment.Back-Office & Email Management (UPS Account – Non-Voice)
Company not specifiedOptimized order processing tasks, including order entry and returns while managing customer inquiries via email efficiently.Lead Researcher
JamoviExecuted a research study with 334 respondents, focusing on advanced statistical analysis and data cleaning using jamovi to uncover behavioral trends.
Skills & Expertise
Education
- Bachelor of Legal ManagementHoly Angel University · 2023 — 2026
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