Shielanae M.

Shielanae M. is an experienced General Virtual Assistant specializing in streamlining operations and process optimization within the virtual assistance and customer support industry. At MY OU TD E SK, LLC, she functioned as a Virtual Office Manager, proficiently handling technician scheduling, client communications, and the creation of custom process guides to improve software workflows. Her technical expertise includes MS Excel, PDF Editor, and Google Suite Tools for effective data management and documentation. With more than 10 years in technical support and extensive quality assurance experience from roles at Teleperformance Philippines, Inc., Shielanae M. consistently exceeded monitoring targets, designed performance tracking forms, and improved key metrics like KPI and True Resolve scores through targeted analyses and action plans. She also managed major projects and integration tasks, supporting client-facing reviews and internal calibrations to drive operational efficiency and quality standards.