Shierly H.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Shierly H. is a seasoned Customer Service Representative with a proven record in delivering exceptional customer support across various industries including technology and aviation. With a Bachelor of Science and Business Administration majoring in Operations Management from the City University of Pasay, she has built a career around maintaining strong customer relations and problem-solving. At Teleperformance Philippines Inc. for HR Block, she leverages her expertise in Data-Driven Decision Making and Quality Control to improve customer experience and loyalty. Past roles with IGT Solutions Inc. for United Airlines and Alorica Teleservices for Amazon involved handling escalated complaints and excelling in metrics like AHT and CSAT. Shierly applies her strong attention to detail and adaptability to every interaction, maximizing client satisfaction. Her skills in Microsoft Office applications further enhance her operational efficiency.
Experience
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES INC. | HRBLOCK · 2026 — PresentAddress customers' inquiries and concerns while providing troubleshooting assistance. Demonstrate strong verbal and written communication skills to interact effectively with clients. Possess expertise in Microsoft Word, Excel, and PDF.CUSTOMER CARE SUPPORT
IGT SOLUTIONS INC | UNITED AIRLINES · 2022 — 2026Resolve escalated passenger complaints with empathy and professionalism, ensuring brand loyalty.CUSTOMER SERVICE SPECIALIST
ALORICA TELESERVICES | AMAZON · 2021 — 2022Specialize in conflict resolution and technical troubleshooting, applying the Amazon 'Customer Obsession' philosophy. Provide empathetic and efficient support to a global customer base while exceeding performance metrics.ASSISTANT PROPERTY MANAGEMENT
TAHJ MANAGEMENT | ALVEO KROMA · 2021 — 2021Assist with daily operations, manage tenant relations, and handle documentation.INVENTORY CONTROL
LESLIES CORPORATION · 2020 — 2020Oversee daily planning and monitoring of production lines along with the management of raw materials and finished goods.OPERATIONS/SUPPORT STAFF
PEMCOR INDUSTRIES INC · 2018 — 2019Provide administrative support along with documentation and coordination for engineering teams.AIR EXPORT OPERATIONS COORDINATOR
EXPEDITORS PHILIPPINES INC · 2017 — 2018Manage the complete process of air cargo shipping, which includes booking airline space, preparing documentation such as Air Waybills and invoices, ensuring regulatory compliance, and coordinating with warehouses and truckers.INTERNSHIP – MARKETING / ADMIN DEPARTMENT
G.I PHILIPPINES CORP. | BYAHEKO · 2016 — 2017Support social media efforts, manage travel documentation, and assist with various office tasks.INTERNSHIP – CONTENT/ MARKETING DEPARTMENT
OPEN ACCESS MARKETING | TRIP ADVISOR · 2015 — 2016Curate user-generated content, manage online platforms, and enhance brand awareness.
Skills & Expertise
Education
- Bachelor of Science and Business Administration Major in Operations ManagementCity University of Pasay · 2013 — 2017
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