Shiezhel C.

Shiezhel C. is a dedicated Customer Sales Representative with five years of experience in the BPO industry, currently employed at Foundever from 2021 to 2026. She has honed her skills in handling customer inquiries, resolving concerns, and delivering exceptional service. Shiezhel excelled in listening attentively and empathizing with customer needs, ensuring they felt valued. Her ability to recommend suitable products and services alongside effectively managing customer objections resulted in increased conversion rates. Shiezhel holds a Bachelor of Science in Business Administration with a major in Human Resource Development from the University of Rizal System, Antipolo Campus. She is proficient in problem-solving, verbal and written communication skills, and possesses significant critical thinking abilities, all essential for thriving in customer-centric roles.