Shilla M.

Shilla Marie V. is a seasoned Customer Service Professional with over five years of dedicated experience in the industry. She has excelled in various roles, including a position at Active Leadgen LLC in London, where she managed customer inquiries for a UK visa application portal, aiming to deliver professional service while ensuring data confidentiality and timely case resolutions. At EastWest BPO, an MCI Company in Pampanga, she served as a Senior Performance Specialist, effectively applying retention strategies to reduce customer churn and consistently meeting performance and satisfaction targets via calls and live chats. Her tenure at TTEC PH further honed her skills, handling inbound calls for T-Mobile and aiding customers with billing and account inquiries. Shilla Marie V. is adept in using CRM tools, Zendesk, and has expertise in Google Workspace and Microsoft Office.