Shireen S.
Mid-Level Financial Crime Analyst
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Shireen S. is an experienced Fraud Analyst specialized in financial services, demonstrating proficiency in fraud detection and investigation over a career span of 3.7 years. With professional tenures at Revolut and TTEC India, Shireen has developed expertise in identifying complex fraud patterns, including Account Takeover (ATO) and phishing. At Revolut, she managed and investigated security breaches remotely, ensuring protection of customer assets. During her role at TTEC India, Shireen conducted end-to-end investigations on diverse fraud types, maintained accurate reconciliation reports, and resolved disputes adhering to Visa's regulations. Her strong analytical and reporting abilities are enhanced by her applied knowledge of fraud detection tools such as Falcon, KTA, and PIPL. Additionally, she has effectively used data analysis techniques with Excel and SQL to improve fraud detection processes, yielding a significant reduction in investigation turnaround time. Her dedication and efficiency were recognized by three consecutive ‘Best Performer’ awards for maintaining quality and exceeding targets.
Experience
Fincrime Analyst
Revolut · 2025 — 2026Monitored and investigated complex incidents of Account Takeover (ATO), phishing, and security breaches to safeguard customer assets. Analyzed customer transactions to detect fraudulent activities related to financial crime. Conducted investigations on alerts from transaction monitoring systems, focusing on unusual spending and high-risk geographic activities. Executed detailed case assessments using transaction history and customer profiles while adhering to global compliance standards for sanctions screening and name matching. Drafted concise reports for regulatory review following the escalation of confirmed suspicious cases, while collaborating with KYC and compliance teams to uphold accurate customer due diligence.Fraud Analyst
TTEC Ahmedabad · 2022 — 2025Analyzed financial transactions through various channels, such as ACH, P2P, and credit cards, to uncover suspicious activities and fraud indicators. Conducted thorough investigations on fraud cases including Account Takeovers and Identity Theft, managing the entire fraud lifecycle from alert reviews to SAR filings. Partnered with compliance, legal, and operational teams to resolve complex fraud situations and improve fraud mitigation tactics. Maintained reconciliation reports for accounts to ensure accuracy in disputed transactions and responded to escalated case inquiries independently, ensuring compliance with service-level agreements. Delivered training on account reconciliation processes to new staff and executed risk assessments to report suspicious activities in accordance with internal policies.
Skills & Expertise
Education
- Bachelor of CommerceMaharaja Agrasen Himalayan Garhwal University (MAHGU) · 2015 — 2018
- Secondary School CertificateAuthpur National Model School · 2013 — 2015
- Secondary schoolHarakh Chand Kankaria Jain Vidyalaya · 2011 — 2013
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