Shirley G.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Shirley G. is an accomplished Customer Support and Administrative Assistant professional based in Nairobi, Kenya, with a proven record in legal, insurance, healthcare, and non-profit industries. At BMA Advocates LLP, she managed client intake, maintained digital and physical records, and coordinated communication for property transactions using tools such as Google Workspace. As Business Development Officer at APA Life Assurance Company, Shirley contributed to onboarding over 100 clients and generating Ksh 3.6M in revenue through meticulous CRM & Database management and performance reporting. Her experience at Health Today Nairobi involved delivering customer support, handling inventory, and leading client retention efforts, resulting in significant sales growth. Previously, Shirley led recruitment campaigns and supervised telemarketing teams for Lapid Leaders Africa. She is proficient in data entry, calendar & email management, and document preparation, supporting efficient business operations.
Experience
Operations Clerk
BMA Advocates LLP · 2025 — 2026Handled client intake and ensured accurate maintenance of both digital and physical client records. Drafted legal documents and provided administrative support for documentation. Managed client communications to relay updates on deadlines and necessary documentation. Organized filing systems and documented cases related to conveyancing processes. Followed up with government offices, including the land registry.Business Development Officer
APA Life Assurance Company · 2023 — 2025Identified business opportunities through client outreach and relationship management. Maintained extensive records of client data, reports, and performance metrics. Compiled weekly and monthly reports for senior management. Collaborated with employers, brokers, and agents to facilitate client onboarding and implementation of schemes. Offered guidance to clients on pension schemes and associated benefits.Sales & Customer Support
Health Today · 2021 — 2023Provided tailored customer support and consulted on product offerings. Oversaw the maintenance of customer records, inventory tracking, and documentation related to sales. Handled daily financial transactions alongside reconciliations. Assisted in training staff and enhancing product knowledge. Sustained regular communication with repeat clients to enhance customer retention.Recruitment & Telemarketing Intern
Lapid Leaders Africa · 2020 — 2021Executed recruitment outreach campaigns targeting university students. Oversaw telemarketing communications and tracked leads effectively. Managed logistics for program enrollment and liaised with participants. Led a team of 7 telemarketing representatives.
Skills & Expertise
Education
- Bachelor of Science – Environmental ScienceKenyatta University · 2014 — 2019
- Kenya Certificate of Secondary Education (KCSE)Moi Girls School Nairobi · 2010 — 2013
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