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shironna F. — Mid-Level BPO Specialist from Philippines

shironna F.

Mid-Level BPO Specialist

Philippines 6+ years 7 - 25 USD per hour
Actively lookingNew to Platform
Languages
English
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About

Shironna Fay G is an accomplished BPO specialist with extensive experience in customer service and sales. She has held multiple pivotal roles in leading companies, such as being a Customer Sales Representative at Sutherland Global Services and a Sales Representative at Concentrix CVG. Her comprehensive expertise extends to being a B2B/blended Specialist at Transcosmos Information System, where she showcased her proficiency in sales techniques and customer care. Shironna's professional journey also includes roles like Scheduler Support at Mind Dragon Consultancy Firm and a Patient Services Representative at Conifer Solutions. Her strengths lie in Problem-Solving, Adaptability, and Time Management, further emphasized by her intermediate-level skills in Healthcare Expertise. She has pursued a Bachelor of Secondary Education from Jesus is Lord Colleges Foundation and commands expert-level English proficiency.

Experience

  • Patient Services Representative

    Conifer Solutions · 2025 — 2026
    Delivered assistance to patients by managing their queries and coordinating services.
  • Technical/Sales Representative

    Asurion Techlog · 2025 — 2025
    Combined technical support with sales responsibilities to address customer needs.
  • Scheduler Support

    Mind Dragon Consultancy Firm · 2024 — 2024
    Provided scheduling assistance to optimize operations within the consultancy.
  • B2B/blended Specialist

    Transcosmos Information System · 2021 — 2023
    Managed business-to-business communications and blended support functions.
  • Customer Care Representative

    Eperformax Contact Center · 2020 — 2020
    Assisted customers by addressing inquiries and resolving issues effectively.
  • Sales Representative

    Concentrix CVG · 2018 — 2019
    Facilitated sales conversations to drive revenue through various communication channels.
  • Customer Sales Representative

    Sutherland Global Services · 2016 — 2017
    Engaged customers to promote and sell products and services.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    Jesus is Lord Colleges Foundation · 2011 — 2012
  • High School
    Marcelo H Del Pilar National High School · 2006 — 2011

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