Shoban R.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Shoban R. is a seasoned professional with extensive experience in operational management, client interaction, and team leadership. He holds a B.Com degree from Alpha Arts and Science, affiliated with the University of Madras. As an Operation Manager at LTIMindtree Limited in Hyderabad, he formulated and executed strategies to enhance operational efficiency and ensure quality standards. Previously, as a Team Leader at Hexaware Technologies in Chennai, Shoban managed a team of 23, oversaw recruitment, and improved team competency through skill enhancement initiatives. His tenure as a Process Analyst at TCS involved client relationship management, communication, and implementation of automation across processes such as Account Creation, KYC, and Quality Metrics. Early in his career, at Royal Sundaram Alliance Company Limited, he worked in claims processing. His professional skills span people management, customer success, governance audits, and comprehensive operational oversight.
Experience
Operation Manager
LTIMindtree Limited · 2024 — 2026Developed and executed strategies for operations to align with company objectives. Implemented improvements to workflows and systems to boost efficiency. Managed resource allocation and usage, while training and supervising employees to enhance performance. Ensured products and services complied with quality standards and client regulatory requirements. Analyzed operational data to uncover trends and areas for improvement.Team Leader
Hexaware Technologies Limited · 2019 — 2024Oversaw a team of 23 across Mumbai and Chennai. Collaborated with the forecasting team to confirm volumes for calls, chats, and emails, preventing backlog. Generated reports for the GRC team related to headcount and mandates for both regions. Engaged in recruitment activities and facilitated upskilling and cross-training of staff. Prepared the MBR and QBR, while serving as the escalation point for stakeholders. Created SOP and SOW documents according to client and company requirements, and supported internal audits with the GRC team.Process Analyst
TCS · 2014 — 2019Managed aspects of people management and the customer success team while crafting standard operating procedures (SOP). Addressed client escalations and coordinated training sessions for team members. Maintained communications with clients and liaised with UAT and production teams. Produced quality reports and provided feedback to clients. Participated actively in automation initiatives spanning various processes such as Account Creation, KYC, Payments, and Client Onboarding.Process Analyst
ROYAL SUNDARAM ALLIANCE COMPANY LIMITED · 2013 — 2014Updated claims data in the ECMS (Enterprise Claims Management System). Prepared claims assessments, computed liabilities, and summarized liability findings to ascertain net claim amounts. Managed fraud claims in accordance with policy conditions and finalized claims by sending closure letters to insured clients.
Skills & Expertise
Education
- B.Com (General)Alpha Arts and Science · 2013 — Present
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