Shobhit S.
Senior MDM/Mobility Support Analyst
Open to offersNew to PlatformAbout
Shobhit S. is a seasoned IT Support and MDM/Mobility Support professional with over 8 years of experience in enterprise technical support and mobility operations. He currently holds the role of Specialist in MDM / Mobility Support at HCL Technologies, where he has been pivotal since March 2022 in facilitating enterprise mobility operations. Shobhit has expertise in platforms such as Microsoft Intune and Workspace ONE (AirWatch), aiding in device enrollment, and migration from Workspace ONE to Intune, and supporting iOS and Android devices effectively. His responsibilities include troubleshooting the Boxer application and Outlook mobile issues, supporting Office 365, and managing user authentication with Okta SSO. Shobhit has serviced high-profile enterprise clients like FedEx, ExxonMobil, and Unum, providing seamless IT operations and overseeing endpoint lifecycle management. Holding a B.Tech in Computer Science & Engineering from Noida Institute of Engineering and Technology, Shobhit has consistently excelled, evidenced by multiple "Top Performer" awards. His proficiency extends to support operations using platforms like ServiceNow and PDSM under stringent SLA guidelines.
Experience
Specialist – MDM / Mobility Support
HCL Technologies · 2022 — 2026Supported enterprise mobility operations utilizing Workspace ONE (AirWatch) and Microsoft Intune. Assisted in the enrollment and configuration of both iOS and Android devices. Provided troubleshooting for Boxer application concerns on Android, as well as mail applications on iOS devices. Offered assistance with Apple ID setup and authentication while supporting Microsoft Teams, VPN applications, and Outlook mobile access. Addressed identity-related issues involving Okta SSO authentication and MFA for enterprise users. Conducted cleanup for devices that had been inactive for over 45 days. Aided in user migration from AirWatch to Microsoft Intune and facilitated Company Portal setup, Intune enrollment, Legacy enrollment, and Apple DEP enrollment. Managed the configuration and troubleshooting of supervised iOS devices. Facilitated access to Zscaler applications and troubleshooting for remote connectivity while handling tickets and service requests via ServiceNow and PDSM, adhering to SLA timelines.Senior Analyst – IT Support
HCL Technologies · 2018 — 2022Delivered desktop and end-user technical support for Windows-based systems. Addressed issues related to hardware, software, VPNs, Outlook, printers, and networking. Supported Office 365 applications and provided remote troubleshooting for users. Managed user accounts and permissions with Active Directory while installing and upgrading software applications and system components. Handled incidents and service requests via ticketing systems in accordance with SLA guidelines. Contributed to the Unum project for enterprise-level support involving desktop assistance, Office 365 troubleshooting, and VPN issues.Associate Analyst / IT Support Engineer
Vedicsoft Solutions (Client: HCL Technologies) · 2017 — 2018Provided desktop support and troubleshooting services for enterprise environments focusing on Windows. Assisted with Office 365 applications, VPN access, Outlook issues, and remote user support. Aided users with software installations, printer setups, and basic networking troubleshooting. Managed ticket handling and ensured issue resolution within SLA timelines while supporting troubleshooting tasks for corporate end users. Completed internal training on MDM/Mobility Support and Microsoft Intune administration during the transition to a Mobility Support role.
Skills & Expertise
Education
- B.Tech – Computer Science & EngineeringNoida Institute of Engineering and Technology · 2013 — 2017
Interested in this professional?
Sign in as an employer to save this profile or invite Shobhit S. to a job.
Sign in as an employer