Shoyeb H.
Mid-Level Desktop Support Engineer
Open to offersNew to PlatformAbout
Shoyeb H. is a determined and skilled Desktop Support Engineer with 18 months of professional experience at SNA Infotech. He specializes in enhancing IT operations through his expertise in Windows OS, hardware troubleshooting, and networking. His comprehensive knowledge extends to MS Office troubleshooting and the installation and maintenance of both Linux and Windows operating systems. Shoyeb efficiently manages system security, user profiles, and antivirus applications like FortiClient and Kaspersky. He handles network-related issues, including WIFI and Outlook configuration, while ensuring seamless communications through Windows updates, DNS, and DHCP oversight. His education includes an Advanced Diploma in Computer Applications, equipping him with a strong foundation in IT infrastructure and maintenance.
Experience
Desktop Support Engineer
SNA InfotechProvided troubleshooting support for MS Office applications and managed the inventory of office assets including laptops, desktops, printers, and tablets. Coordinated with IT vendors and oversaw the installation of antivirus software. Performed data backup, handled Windows updates, and worked with DNS and DHCP configurations. Engaged in network troubleshooting related to internet connectivity and IP address issues, including Wi-Fi configuration. Configured Outlook, addressed email-related tasks, and managed backups. Installed, formatted, and troubleshot laptops and desktops, while overseeing printer installations. Responded to user tickets regarding hardware, software, and networking problems, and followed up with clients to ensure operational systems. Conducted remote troubleshooting as needed.
Skills & Expertise
Education
- IntermediateI . P . I . C . Dindaspur jansa varanasi
- High SchoolI . P . I , C . Dindaspur jansa varanasi
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