Shree H.
Mid-Level AWS & DevOps Specialist
Open to offersNew to PlatformAbout
Shreedevi H. is an experienced professional with over 5.5 years in the healthcare and technology sectors, specializing in cloud computing and process management. At Cognizant Technology Solutions, she served as a Senior Process Executive, excelling in quality audits, process compliance, and customer support within offshore operations. Her expertise in AWS and DevOps is backed by a comprehensive cloud course and hands-on experience with services like EC2, S3, and IAM, as well as tools such as Jenkins and Docker. Previously, Shreedevi has also contributed to administrative functions at BLDE Medical College and managed healthcare insurance processes at Hinduja Global Solutions. Her technical proficiency extends to Linux and Git, illustrating her well-rounded capability in navigating modern IT infrastructures and delivering efficient process solutions.
Experience
Senior Process Executive
Cognizant Technology Solution · 2022 — 2025Conducted daily quality audits for offshore operations, achieving 100% compliance in process accuracy. Facilitated feedback sessions with the operations team to enhance overall process quality. Developed weekly performance dashboards and led defect review meetings to identify trends for improvement. Organized daily knowledge tests to ensure the operations team understood new process updates. Compiled and distributed Minutes of Meeting (MOM) for effective communication and follow-up actions. Managed support cases, ensuring adherence to defined Service Level Agreements (SLAs) and timely resolution of customer issues. Oversaw provider enrollment responsibilities, including updating specialty information and adhering to state-specific regulations. Maintained provider data records by ensuring data accuracy and proper documentation.Second Division Assistant
BLDE Medical College · 2021 — 2022Provided administrative and clerical support to departmental operations. Maintained official records, files, and correspondence, and assisted in managing student records and documentation. Coordinated smoothly with faculty, staff, and administrative offices to facilitate operations.Senior Process Consultant
Hinduja Global Solutions · 2018 — 2021Accurately processed ACAS claims by reviewing documentation for compliance with internal policies and client requirements. Coordinated ECHS provider queries, ensuring timely resolution of claim-related issues. Identified and verified duplicate and potentially fraudulent claims according to negotiated contract terms. Utilized various claim processing applications, including RUMBA, ASD, ECHS, IOP, ATV, and OBC, to manage healthcare claims. Resolved discrepancies in provider correspondence through effective problem-solving. Ensured adherence to service-level agreements (SLAs) and quality standards during the claims processing workflow. Assisted in developing and updating workflow processes to enhance team efficiency.
Skills & Expertise
Interested in this professional?
Sign in as an employer to save this profile or invite Shree H. to a job.
Sign in as an employer