Shweta C.

Shweta C. is a seasoned Customer Support professional with 7 years of experience across technical support, sales, and customer relations roles in industries such as technology, retail, and media production. She has delivered iOS, Mac & MSS technical support at Teleperformance, addressing customer inquiries via calls and digital channels while maintaining thorough CRM documentation. Her background includes sales and customer service at Shubharaambh and Ferns and Petals Pvt. Ltd., where she handled complaint management, guided customers through product inquiries and sales processes, and ensured after-sales satisfaction. At 360 Advertising & Media Production, Shweta managed client accounts, coordinated service delivery, and facilitated communication between clients and internal teams. She is proficient in CRM tools, complaint management, and ticket handling, consistently supporting high-volume interactions and upholding service quality.