Shylah K.
Mid-Level Executive Assistant
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Shylah B. is a versatile and results-oriented Executive Assistant known for providing high-level administrative and strategic support to C-suite executives and stakeholders. With expertise in managing complex CRM systems, optimizing schedules, and executing financial transactions with strict efficiency, she excels as a proactive communicator and resourceful gatekeeper. Her tenure at Wing Assistant from 2023 to 2026 involved partnering directly with CEOs to diagnose operational challenges and implement workflow solutions, while her role at Uplyft Capital USA as a Lead Generation Sales Representative saw her generate a robust pipeline of business clients. Previously, at Teleperformance, she enhanced customer satisfaction rates by resolving inquiries efficiently. Her academic background includes a Bachelor's degree in Technology Communications Management from the University of Science and Technology of Southern Philippines. She is distinguished by her ability to bridge gaps in high-level leadership and streamline business workflows, driving operational excellence.
Experience
Executive Assistant (Strategic Operations & Stakeholder Management)
Wing Assistant · 2023 — 2026Collaborated directly with CEOs and C-level executives to identify operational challenges and create tailored workflow solutions. Conducted operational assessments to match executives with specialized support resources, optimizing productivity. Managed executive consultations and onboarding as the main contact, guiding decision-makers through service frameworks. Maintained tracking systems and CRMs to oversee executive priorities and report on project timelines. Provided negotiation and conflict-resolution support, achieving significant alignment rates on consultations.Lead Generation Sales Representative (B2B)
Uplyft Capital USA · 2021 — 2023Engaged potential business clients through cold calling and networking to develop a pipeline of loan opportunities. Promoted a variety of business loan products, aiding in sales growth through a customer-centric strategy. Managed CRM for accurate sales forecasting and progress reporting to management. Performed strategic follow-ups to increase lead engagement and expedite the sales process. Worked collaboratively with team members to share successful sales strategies.General Customer Service Representative
Teleperformance · 2018 — 2021Addressed customer inquiries by providing accurate solutions, thereby enhancing retention rates. Handled a high volume of interactions across phone, email, and chat, contributing to increased customer satisfaction. De-escalated challenging customer situations with patience and understanding while preserving brand integrity. Informed customers about product features, improving their experience and proactively addressing concerns. Coordinated with departments to resolve complex issues and enhance feedback mechanisms.Virtual Assistant / Freelancer
null · 2016 — 2017Organized meetings and scheduled appointments to improve the effectiveness of the sales team. Conducted follow-up communications via email and phone to confirm appointments. Kept accurate records of client appointments to enhance time management. Recorded financial transactions and prepared invoices with precision. Monitored customer accounts for delayed payments and managed collections to support cash flow.
Skills & Expertise
Education
- Bachelor of Science in Technology Communications ManagementUniversity of Science and Technology of Southern Philippines · 2019 — 2023
- SHSSt. Jude Thaddeus Academy · 2013 — 2019