Shyrell L.

Shyrell R. is an experienced Customer Service Representative with a proven track record in providing exemplary support via phone, email, and chat. Demonstrating proficiency in resolving customer concerns, her role has been pivotal in maintaining high customer satisfaction levels. At Sutherland Global Inc., she specialized in both customer service and appointment setting, working in a sales-based environment to promote and sell electric meters, effectively managing leads, and enhancing conversion rates. Her expertise extends to utilizing essential CRM systems for efficient data management and documentation. At Fracasso Pizza, Pasta N' More, she honed her skills in a fast-paced, customer-facing role, which emphasized the importance of clear communication and problem-solving. Shyrell's strong capability in multitasking and her adept use of tools such as Microsoft Office and Google Workspace further underline her technical competence.