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Sidharth T. — Mid-Level System Administrator from India

Sidharth T.

Mid-Level System Administrator

India 3-6 years
Open to offersNew to Platform
Languages
English
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About

Sidharth T. is an accomplished System Administrator with extensive experience spanning more than four years. He has held significant roles at SM Electronic Technologies Pvt. Ltd. and Adaequare Pvt. Ltd., where he expertly managed online technical queries through ticketing tools and live chat, providing support primarily to North American, UK, Middle Eastern, and Asian employees. His proficiency includes troubleshooting complex issues in Windows Servers/workstations, Microsoft AD, and other key systems, while also supporting network protocols such as DNS and DHCP. Sidharth's expertise with software like Lotus Notes and Outlook, along with his knowledge of VPN and Citrix applications, have made him indispensable in ensuring smooth IT operations and technical assistance. With a background in computer science engineering and specialized certifications like MNA and CCNA, he is adept at both remote desktop support and intricate hardware troubleshooting. His contributions extend to developing training manuals and conducting sessions to heighten organizational efficiency.

Experience

  • Sr. System Administrator

    SM Electronic Technologies Pvt. Ltd. · 2023 — 2025
    Managed online technical inquiries using the CA ticketing tool and Live Chat. Provided technical assistance to Cision employees across North America, the UK, the Middle East, and Asia. Conducted remote troubleshooting for end-users, addressing issues related to Lotus Notes, Outlook (Exchange), and Lync communicator. Configured VPN and Citrix applications for secure connections. Utilized remote tools such as WebEx, Lync, and Remote Assistance to assist users. Resolved network, USB printer, and shared drive problems, in addition to issues with MS Office products. Maintained remote desktop connections via a centralized server and prioritized technical tasks. Provided updates on patches for P2P applications and established remote connections for software installations. Communicated estimated issue resolution times to clients and developed training manuals for new hires, conducting training sessions. Researched and implemented service quality improvements while identifying and addressing root causes of technical errors.

  • Sr. Desktop Support Engineer

    Adaequare Pvt. Ltd. · 2020 — 2023
    Handled online technical inquiries through the BMC Remedy ticketing tool and Live Chat. Supported employees in the US and the UK with technical assistance, performing remote troubleshooting for various end-user issues. Addressed concerns related to Lotus Notes and its database, as well as Outlook (Exchange) and Lync communicator. Configured VPN and Citrix applications while employing remote tools for user support. Resolved application-related problems, along with network, USB printer, shared drive, and MS Office product issues. Demonstrated strong troubleshooting capabilities in both software and hardware environments.

Skills & Expertise

System Administration

Education

  • Bachelor of Engineering in Computer Science Engineering
    Visveswaraiah Technological University
  • Diploma in Computer Science Engineering
    Bangalore University
  • Secondary School Leaving Certificate
    Karnataka Secondary Education Examination Board

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