Sidrah A.
Mid-Level Client Services Manager
Open to offersNew to PlatformAbout
Sidrah A. is a dynamic professional based in Dallas, TX, with a strong background in sales management and client services, complemented by a Google Data Analytics certification. Her career showcases her expertise across various industries, including healthcare and real estate technology. In her current role as Client Services III at Achieve, she excels in building customer rapport through effective communication and addressing complex inquiries. Previously, as a Territory Manager & Sales at SetSchedule, she successfully managed territory sales while presenting SAAS solutions to real estate professionals. As an Administrative Assistant Manager at BeFulfilled Systems, she demonstrated leadership by directing product campaigns and training new team members. Her attention to detail and rigorous commitment to excellence is evident from her work as a Healthcare Center Specialist, ensuring HIPAA compliance and efficient claims processing. Sidrah’s proficiency in Microsoft Office Suite, relationship building, and problem-solving allows her to significantly enhance organizational operations and client satisfaction.
Experience
Client Services III
Achieve · 2023 — PresentDeveloped customer relationships through effective communication and problem-solving. Handled incoming calls addressing inquiries related to billing, technical issues, and products while providing prompt customer service support to improve client satisfaction. Participated in training sessions to advance customer service techniques and best practices.Territory Manager & Sales
SetSchedule · 2022 — 2023Oversaw territory sales and cultivated strong client relationships across various regions. Introduced innovative SAAS solutions to real estate professionals, leading to elevated adoption rates. Maintained key metrics in a CRM system to enhance bookkeeping efficiency for a diverse client base, while conducting 4-6 daily meetings to bolster collaboration with real estate experts.Administrative Assistant Manager
BeFulfilled Systems · 2020 — 2022Led product campaigns for seven enterprises while navigating multiple CRMs. Conducted impactful one-on-one Zoom sessions with clients, resulting in valuable testimonials that bolstered the company's reputation. Trained 13 new team members in inbound and outbound sales as well as client care for partner companies. Addressed fraudulent activities in the accounting department proactively, ensuring resolve and financial integrity. Managed both inbound and outbound communications for member care and sales to enhance customer satisfaction and revenue.Healthcare Center Specialist
Baylor Scott and White Health · 2019 — 2020Oversaw claims processing and reviewed Explanation of Benefits (EOB). Compiled and organized detailed medical charts, reports, and correspondence. Ensured that medical records and reports were reviewed by physicians for treatment clearance. Responded promptly to patient inquiries. Maintained compliance with HIPAA regulations to safeguard patient privacy.
Skills & Expertise
Education
- DiplomaPlano Senior High School
- Associate DegreeCollin Community College
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