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Siew S. — Mid-Level Project Manager from Malaysia

Siew S.

Mid-Level Project Manager

Malaysia 6+ years
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About

Siew S. is an accomplished Project Manager with extensive experience in various industries, including aviation, finance, education, retail, and technology. Holding a Bachelor of Commerce in Management Information Systems and Marketing from Deakin University, Australia, she also possesses a Project Management Professional (PMP) certification and a broad portfolio of technical qualifications, including Microsoft Azure and Scrum Master certifications. At SITA, she was instrumental in managing the Techo International Airport Greenfield Build Project in Cambodia. During her tenure at International Schools Partnership, she successfully implemented the iSAMS student management system across 14 international schools. Her role at NTT Ltd involved significant upgrades and network infrastructure deployments for major clients like UOB, showcasing her skills in infrastructure build projects and stakeholder management. Siew has also contributed to successful transitions and integrations of HRMS systems while at Hitachi Consulting. Her comprehensive experience is further complemented by her ability to manage service delivery, engage in stakeholder management, and execute strategic client onboarding and servicing initiatives.

Experience

  • Project Manager

    SITA · 2024 — 2024
    Managed and delivered SITA aviation solution deployment for the Techo International Airport Greenfield Build Project in Phnom Penh, Cambodia.
  • Project Manager, Finance and Technology

    International Schools Partnership · 2023 — 2024
    Oversaw Student Life Management (SLM) System Change & Transition Projects for ISP Schools in Malaysia.
  • Project Manager, Technical Service

    NTT Ltd · 2019 — 2021
    Managed the scope, cost, schedule, and contractual deliverables of infrastructure build projects, including tracking project action items, change controls, and resource coordination.
  • Project Manager, Consulting Service

    Hitachi Consulting · 2017 — 2018
    Supervised the RAMCO HRMS Implementation Project for International Medical University, ensuring the management of scope, schedule, finance, and quality.
  • Senior Manager, Project Transition

    Global Enterprise International Malaysia (A member of SingTel Group) · 2015 — 2017
    Coordinated workplace transition activities, collaborating with IT, Facility, HR, and Admin departments to ensure operational readiness and client satisfaction.
  • Senior Project Manager

    Tech Mahindra · 2014 — 2015
    Developed project plans in CLARITY tool while managing resources, tracking timelines, and maintaining standardized project documentation for the Amway ATLAS ERP Oracle EBS System Project.
  • Project Manager, Merchant Onboarding

    eBay · 2012 — 2014
    Ensured the success of newly acquired merchants by managing onboarding processes and coordinating with various stakeholders to set up eBay and PayPal accounts.
  • WW Service Offerings Manager

    Lenovo · 2008 — 2011
    Led the process of new service releases and coordinated end-to-end testing, while obtaining approvals from regional stakeholders for service launches.
  • Customer Service Manager, Greater China

    Luxottica Retail · 2007 — 2008
    Managed Mystery Shopping contracts and collaborated with internal teams on training materials and schedules to improve retail store operations.
  • WW Service Program Manager

    Dell Shanghai · 2006 — 2007
    Executed multiple worldwide service initiatives and managed regional service spare part supply issues following Dell Desktop Products launch.
  • Senior Enterprise Service Program Specialist

    Dell Asia Pacific · 2004 — 2006
    Managed service readiness programs with various teams and vendors to introduce new service offerings for Dell Enterprise products.
  • Enterprise Technical Support Team Leader

    Dell Asia Pacific · 2003 — 2004
    Oversaw call center queue operations and led a team of Technical Support Specialists, ensuring timely resolution of escalated issues.
  • Enterprise Technical Support Specialist II

    Dell Asia Pacific · 2000 — 2003
    Provided first-level support to customers via phone and email while maintaining accurate call logs in the CRM system and coordinating on-site service resolutions.

Skills & Expertise

Education

  • Bachelor of Commerce (Management Information Systems and Marketing)
    Deakin University · 1995 — 1997

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